• Welcome to the Business Souls podcast which helps you to maximise your magnificence by exploring one topic each week for 10 minutes.

• “The biggest communication problem is we do not listen to understand. We listen to reply,” Stephen Covey

• Hello Business Souls
• Some businesses do it well and some not so much
• Covid for a lot of business seems to be a great excuse for poor service

• The quote this week sums up everything in this episode
• Communication should be done to help everyone internally or externally understand
• If you are shutting your shop early tell your customers
• If there is a new routine because of Covid tell your customers. Show your customers. Explain to your customers
• Think about how you communicate. We have to do it. It is Covid. Absolutely correct but if you try and switch it up we are doing this for the safety of our staff and customers then this sounds much more palatable
• So it’s now just about what you are saying. It is how you are saying it. It is about the language you are using

• Remote workers - Company - Weekly
• Remote workers - Team - Daily
• Peers - Coffee
• Customers - Weekly
• Changes - ad-hoc

• Zoom
• YouTube
• Instagram
• Phone
• E-Mail
• Website
• In Person

• Informational messages
• Changes to standard process
• Help for staff
• Help for clients
• Fun stuff

• Not surveys. Talk to your customers
• Improve based on what they say

• Try and tell a story
• Try and be funny and humerous if you can
• Try and make the best of it

• Who to communicate to ?
• How to communicate ?
• What to communicate ?
• Listen to you customers
• Communicate right way and right time

I would love you to get in touch. To make it easy for you I have got a number of different ways because I know everyone likes to be different !!!

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