• Episode 4: Call Center Fraud vs. CX

  • Jul 17 2024
  • Length: 21 mins
  • Podcast

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Episode 4: Call Center Fraud vs. CX

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  • Summary

  • In this episode of the TransUnion Fraudcast, call center fraud expert Lance Hood joins Jason to discuss why the call center is increasingly the target for enterprising fraudsters, and what can be done to protect it without ballooning operational costs and frustrating legitimate callers.
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