• Episode 46: Customer and Employee Voices: Leadership Lessons with Dr. Andrew Muir Wood

  • Aug 7 2024
  • Duración: 32 m
  • Podcast

Episode 46: Customer and Employee Voices: Leadership Lessons with Dr. Andrew Muir Wood

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  • Resumen

  • Dr. John Dentico hosts Dr. Andrew Muir Wood a research strategy consultant and lead research advocate for Yelos. They discuss the significant behavioral and business changes resulting from the COVID-19 pandemic, including the shift to digital communication tools, the impact on education, and economic ebbs and flows. Andrew shares insights on leadership challenges, particularly the importance of listening to both customers and frontline employees, and the evolving role of AI in qualitative research. The episode underscores the ongoing need for effective communication, trust, and strategic thinking in organizational leadership.

    00:00 Introduction to Throttle Up Leadership Podcast

    01:03 Meet Andrew Muir Wood

    02:43 Impact of the COVID-19 Pandemic on Business

    06:13 The Importance of Customer and Employee Feedback

    13:53 Challenges in Organizational Communication

    27:30 The Role of AI in Qualitative Research

    31:07 Conclusion and Final Thoughts
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