• Episode 5 - How Community Helps CX

  • Mar 6 2023
  • Length: 30 mins
  • Podcast

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Episode 5 - How Community Helps CX

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  • Summary

  • Welcome to Episode 5 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas discuss some of the hottest topics and trends in Customer Experience (CX).

    On this episode, Shark and Brooke chat about:

    • The Importance of Community in CX 
    • Customer Success/Help Center Capabilities
    • Social Platforms and Influencers
    • Growth and Acquisition
    • Community-led communities
    • Our CX Champion of the Episode
    • Our CX "Karen" of the Episode
    • and much more!

    Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE. 

    Find out more about Brooke Sellas and B Squared Media HERE.
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