• Episode 6 - Aligning EX for Better CX

  • Mar 20 2023
  • Length: 28 mins
  • Podcast

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Episode 6 - Aligning EX for Better CX

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  • Summary

  • Welcome to Episode 6 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas discuss some of the hottest topics and trends in Customer Experience (CX).

    On this episode, we welcome Dan Nestle, the Leader of Communications and Corporate Responsibility at LIXIL Americas, to discuss aligning Employee Experience for a better Customer Experience.

    • Sustainability, water efficiency, and communicating purpose to employees all over the world
    • Employee experience (EX) as a part of a communications strategy
    • Employee engagement and drawing the line between work and play
    • EX and how it plays a role in CSR (corporate social responsibility)
    • Tailoring messages to a specific target audience – specifically employees
    • A Must Tip for EX
    • and much more!

    Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE. 

    Find out more about Brooke Sellas and B Squared Media HERE.
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