• Episode 8 - How Audio Can Lift CX

  • Apr 17 2023
  • Length: 32 mins
  • Podcast

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Episode 8 - How Audio Can Lift CX

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  • Summary

  • "Welcome to Episode 8 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brooke Sellas discuss some of the hottest topics and trends in Customer Experience (CX).

    On this episode, we welcome Ginger Shimp, Senior Marketing Director at SAP, to discuss how audio is transforming and lifting the Customer Experience.

    Shark, Brooke, and Ginger chat about: 

    • How adding audio can lift the performance of blogs and white papers 
    • How audio has been influencing marketing content
    • How audio helps build relationship and trust with customers
    • Smart speakers and security issues
    • Audio in advertising and how it can be used to target the right audience
    • The global aspect of audio for those who don't speak english as a first language
    • and much more!

    Find out more about strategist and keynote speaker Kenneth ""Shark"" Kinney HERE.

    Find out more about Brooke Sellas and B Squared Media HERE .
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