• Episode 9 - How Empathy Cannot Unsorry Your CX

  • May 1 2023
  • Length: 27 mins
  • Podcast

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Episode 9 - How Empathy Cannot Unsorry Your CX

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  • Summary

  • Welcome to Episode 9 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brooke Sellas discuss some of the hottest topics and trends in Customer Experience (CX).

    On this episode, Shark and Brooke chat about:

    • What do you say other than sorry
    • Are actions, solutions, and speed the answer
    • Is AI and using a bot the solution
    • Moving from ‘I’m sorry’ to ‘I’m going to fix it’
    • The packaging won’t work over a solution
    • Our Champion of the Episode
    • Our “Karen” of the Episode
    • and much more!

    Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE. 

    Find out more about Brooke Sellas and B Squared Media HERE.
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