About the Episode

Our host, Kellie Lucas, had a fantastic conversation with Matt Myszkowski for this episode of the Inspiring Future Leaders podcast.

Matt is a well-respected leader in Customer Success, who delivers his leadership authentically, vulnerably and openly. He lends his voice and support to many initiatives which aim to highlight and shine a spotlight on creating a world where everyone has access to the same opportunities.

If you follow him on LinkedIn or Twitter already, then you will know that he talks about diversity, equality and inclusion as well as depression, mental well-being and football!

As always, with Matt, the conversation is lyrical, inspiring and all too short. We'll definitely be inviting him back for more conversations in the near future. If you have any questions or suggested topics/themes for the next time, please let us know and we'll add them to the list.

Take a listen and let us know your thoughts on the topics discussed and insights shared.

About Matt

Matt currently holds the role of Vice President, Customer Experience for EMEIA at Cision which incorporates Customer Success, Customer Support, Onboarding & Training and CX Operations. Matt joined Cision in 2020 from SAP where he held the role of Vice President, Customer Success EMEA for three years leading a team of approximately 100 CSMs. Prior to his time at SAP, Matt created the inaugural Customer Success function at UK SaaS “scale-up” Rant & Rave (acquired by Upland Software), who provide customer experience solutions for the retail, utilities and financial sectors specifically. Matt spent over 5 years at CAD & data management SaaS company Autodesk where he helped mature, grow and scale their customer success organisation, leading a team of CSMs across EMEA and APAC.

Matt has worked in several leadership roles in customer success, account management, customer support and pre-sales for the likes of Thomson Reuters, Dun & Bradstreet and Iron Mountain.

Obsessed with customer experience, Matt enjoys correlating the significant value it brings businesses through the connection of technology, education, data analytics and clear objectives aligned to his customers' desired outcomes.

Matt has his own blog and podcast series at www.customersuccessmatters.com

How to connect with Matt and their initiatives

LinkedIn: Matt Myszkowski

Twitter: Matt Myszkowski (CSMatt)

Website: Customer Success Matters