What turns a good referral relationship into a lifelong partnership? In this episode of Everyday Oral Surgery, Dr. Grant Stucki welcomes back Dr. Vic Martel to dive deep into the art of building loyalty with referring doctors. They explore why simply doing great clinical work is not enough and how personal touches, like remembering birthdays, anniversaries, kids’ graduations, or even a favorite sports team, can set your practice apart. Dr. Martel shares how tracking these details, personalizing gifts, and even attending the same courses as your referrals can build trust and strengthen loyalty. He also explains why a dedicated referral relationship manager can transform your ability to gather meaningful information, customize communication, and consistently show appreciation. You will leave this conversation inspired and equipped to create relationships so strong that your practice becomes the natural first choice!

Key Points From This Episode:

• Welcoming back Dr. Vic Martel to discuss strengthening referral relationships.
• Dr. Martel’s insights on why great clinical work alone is not enough to stand out.
• Why you shouldn’t just reach out during major holidays, like Christmas and Easter.
• The importance of personal touches: birthdays, anniversaries, kids’ milestones.
• An example of how a car salesman’s birthday cards inspired years of loyalty.
• Why a referral relationship manager is key for gathering and acting on details.
• Attending the same courses as your referring doctors to show support and build trust.
• Tips for tracking and customizing gifts to create emotional connection and loyalty.
• How one doctor built a booming implant practice by sending flowers on behalf of referrals.
• Gathering referral info through lunches, surveys, and friendly welcome emails.
• The power of consistency: small gestures that keep you top of mind all year.
• Turning referrals into loyal, lifelong partnerships.

Links Mentioned in Today’s Episode:

Dr. Vic Martel on LinkedIn — https://www.linkedin.com/in/victor-martel-dmd-91431922/

Dr. Vic Martel on Instagram — https://www.instagram.com/drvicmartel/

Dr. Vic Martel Email — martelvic@gmail.com

Martel Academy — https://www.martelacademy.com/
Giftology — https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332
Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

There are major parallels between oral health and overall health, and it is our responsibility, as oral surgeons, to educate our patients about these connections. Today, on Everyday Oral Surgery, Dr. Imran Ahson is joining the conversation. Dr. Ahson’s goal, when speaking publicly, is always to connect oral health with systemic health, and today, he is here to do just that! Tuning in, you’ll hear about our guest’s career, why today’s topic of discussion is important, how he helps his patients understand the link between oral health and overall health, and so much more! We delve into oral health in pregnancy and early life before discussing how we have devolved in terms of our oral health as a society. We even touch on the correlation between oral health and cancer and the importance of decreasing inflammation in the body as a whole. Finally, as always, we close with some rapid-fire questions for Dr. Ahson. Thanks for listening in!

Key Points From This Episode:

• Introducing Dr. Imran Ahson to the show today.
• A brief history of his training and current practice setup.
• Why we need to discuss the connection between oral health and overall health.
• How he helps patients understand the link between oral health and heart disease.
• The neurocognitive issues Dr. Ahson wants oral surgeons to know about.
• How diet affects your oral health and, in turn, your overall health.
• The negative effects on longevity when oral health is neglected.
• Oral health in pregnancy and early years of a child’s life.
• Dr. Ahson discusses the devolution of oral health in society.
• The connections between oral health and cancer.
• Dr. Ahson answers our rapid-fire questions to close off.

Links Mentioned in Today’s Episode:

Dr. Imran Ahson on LinkedIn — https://www.linkedin.com/in/imran-ahson-md-dmd-ab227ab3/

Dr. Imran Ahson Personal Email Address — imranahson@gmail.com

Dr. Imran Ahson Work Email Address — Imran.ahson@tufts.edu

‘Number of Teeth is Associated with All-Cause and Disease-Specific Mortality’ — https://pubmed.ncbi.nlm.nih.gov/34749715/

‘The Association Between Maternal Oral Health Experiences and Risk of Preterm Birth in 10 States, Pregnancy Risk Assessment Monitoring System, 2004-2006’ — https://pmc.ncbi.nlm.nih.gov/articles/PMC4561173/

Jaws: The Story of a Hidden Epidemic — https://www.amazon.co.za/Jaws-Epidemic-Sandra-Kahn-Dr/dp/1503604136

Teeth: The Story of Beauty, Inequality, and the Struggle for Oral Health in America — https://www.amazon.com/Teeth-Beauty-Inequality-Struggle-America/dp/1620971445

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

Sedation emergencies may be rare, but when they happen, the consequences can be catastrophic. In this episode, anesthesiologist Dr. Richard Marn shares a practical framework to help oral surgeons prepare for high-stress, low-frequency events that can jeopardize patient safety and derail a practice. Drawing on his work with multiple oral surgeons and his extensive simulation training experience, Dr. Marn walks through four key pillars of readiness: Infrastructure, Competency, Culture, and Habit. He offers real-world strategies for building team alignment, from five-minute huddles and tabletop drills to equipment checks and fostering psychological safety. Along the way, he underscores how leadership and communication can transform a group of individuals into a high-performing team. This episode is a must-listen for anyone looking to embed a culture of calm, confident emergency response.

Key Points From This Episode:

• Dr. Richard Marn’s journey from surgery intern to pediatric anesthesiologist.
• The importance of stress testing your staff for an emergency event.
• Four pillars of emergency readiness: Infrastructure, Competency, Culture, and Habit.
• The definition of Halo events (High Acuity Low Occurrence) and their potentially devastating impact.
• Why preparation is critical to protect your practice during Halo events.
• How Dr. Marn conducts five-minute emergency drills to build team alignment.
• Sedation as a high-risk activity and how to prepare for it.
• Why soft skills and teamwork are as important as CPR or airway management.
• Simulation training: how they reveal common gaps in emergency preparedness.
• Little details that matter, like knowing how to turn on an oxygen tank.
• The importance of regular huddles: to build habits and uncover weak spots before an emergency hits.
• How to make sure your emergency equipment is in working order: assign liaisons to keep emergency kits, meds, and devices ready for use.
• What you can do to help your team practice emergency skills during real-life, low-stakes cases.
• How culture and psychological safety can affect a team’s emergency response.
• Why culture shifts start with leadership and clear communication of expectations.
• How to access a free online assessment to evaluate team readiness.

Links Mentioned in Today’s Episode:

Dr. Richard Marn — https://www.drrichardmarn.com/
Dr. Richard Marn on LinkedIn — https://www.linkedin.com/in/richardmarn/
Online Sedation Risk Assessment — https://emergency.scoreapp.com

Center for Medical Simulation — https://harvardmedsim.org/
Online Sedation Risk Assessment — https://emergency.scoreapp.com
Blue Pacific Medical Simulation — https://bpmedsim.com/
New York Medical Anesthesia — https://nymedicalanesthesia.com/

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

In this episode of Everyday Oral Surgery, we continue our Heme Series on all things blood-related by discussing lymphomas and multiple myeloma. Joining Dr. Stucki on the podcast again, to share a wealth of knowledge, are Drs. Andrew Jenzer and Maxwell Lloyd. They delve into a discussion on the basics of lymphomas, dissecting the two categories of Hodgkin's and non-Hodgkin lymphoma, and get into the diagnosis and presenting symptoms, stages, risk stratification, and treatments of each category. Next, they touch on what Tumor Lysis Syndrome (TLS) is and dive into a broad discussion on multiple myeloma. Dr. Lloyd breaks down the spectrum of this disease, including the signs and symptoms, testing and diagnostics, and explains that there is no cure for the disease. He also expands on the various treatments and management regimens available. To hear more, including thoughts on how to improve communication between collaborating teams, be sure not to miss out on today’s episode. Thanks for tuning in!

Key Points From This Episode:

• Introduction to today’s topic as we continue our Heme Series.
• Dr. Lloyd talks us through lymphoma basics.
• Dr. Jenzer unpacks the presenting symptoms of the Hodgkin lymphoma category.
• Stages and risk stratification that constantly evolve: Ann Arbor Staging System.
• Treatment of lymphoma: thinking broadly, as regimens seem to be changing quickly.
• We discuss the same aspects, but of the non-Hodgkin lymphoma category.
• Dr. Lloyd dives broadly into the chemotherapy regimen options for non-Hodgkin lymphoma.
• He explains a double-hit lymphoma and the associated treatment.
• We discuss Tumor Lysis Syndrome (TLS).
• Dr. Jenzer explains what multiple myelomas are.
• Dr. Lloyd further unpacks the spectrum of this disease (multiple myeloma).
• Signs and symptoms of multiple myeloma.
• An explanation for the lack of a cure for multiple myeloma.
• Testing and diagnostics of multiple myeloma
• Dr. Lloyd broadly delves into the different types of medications and treatments used in managing multiple myeloma.
• He touches on some of the side effects of the medications.
• Big takeaway points from today’s discussion.
• Dr. Lloyd’s thoughts on how we can improve communication between collaborating teams.
• Final thoughts and recommendations to listeners.

Links Mentioned in Today’s Episode:

Dr. Andrew Jenzer Email — andrew.jenzer@duke.edu

Dr. Maxwell Lloyd — https://connects.catalyst.harvard.edu/Profiles/display/Person/192727
AAOMS — https://aaoms.org/education-meetings/meetings/

NCCN Guidelines — https://www.nccn.org/guidelines/category_1

Ann Arbor Staging System — https://www.ncbi.nlm.nih.gov/books/NBK65726.23/table/CDR0000062933__557/?report=objectonly

St. Louis Course — https://stlomfsreview.com/

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

Treating congenitally missing lateral incisors is a family and team affair, and it requires stringent protocols to achieve the desired outcome. Dr. Vic Martel, a general dentist in Florida, joins Dr. Stucki on this episode of Everyday Oral Surgery. Their conversation focuses on the interdisciplinary team approach required for successfully treating congenitally missing lateral incisors. Dr. Martel shares his protocol for managing these cases, shedding light on key orthodontic considerations and when it's time to refer to the surgeon. He also details the crucial 3A-2B Rule and explains the important factors that restorative dentists should understand about the implant process to achieve long-term success. Tune in to learn more about his approach and why, in his words, "implants are all about the long game."

Key Points From This Episode:

• How Dr. Martel came up with his general protocol regarding missing lateral incisors.
• Step one: diagnosis between 7 and 9 years of age.
• What’s next after the diagnosis: communication is crucial.
• His thoughts on the ortho component of his protocol.
• At what point do we see the retained primary teeth coming out.
• When it’s time to see the surgeon.
• He explains his release form: an unfortunate story.
• We discuss the age difference between males and females.
• Dr. Martel unpacks the 3A-2B Rule.
• Restoring the super-narrow versus the regular narrow.
• Dr. Martel shares one of his frustrating stories.
• We discuss how restorative dentists handle the occlusions.
• Important things dentists need to understand.
• Why implants are all about the long game.
• He details his 10-minute lecture on the implant failures he’s encountered.

Links Mentioned in Today’s Episode:

Dr. Vic Martel on LinkedIn — https://www.linkedin.com/in/victor-martel-dmd-91431922/

Dr. Vic Martel on Instagram — https://www.instagram.com/drvicmartel/

Dr. Vic Martel Email — martelacademy@gmail.com

Parent Instruction Sheet —

Martel Academy — https://www.martelacademy.com/

Literature 3A-2B Rule — https://www.prosthodontics.es/wp-content/uploads/2019/10/2013-Rojas-Vizcaya.pdf

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

An implant treatment coordinator is the secret weapon to growing your implant referrals. In this episode of Every Day Oral Surgery, Dr. Roger Levin of the Levin Group joins Dr. Stucki again to reveal why the implant treatment coordinator’s (ITC) role is essential and how to set them up for success. Tuning in, you’ll hear what the ITC needs to do before, during, and after the implant exam, how ITCs take pressure off surgeons, some tips for building a patient’s trust, and so much more! From managing referrals and promoting the practice to mastering follow-ups, you’ll learn exactly why you need an ITC and how to train them to drive your practice’s growth. Thanks for listening!

Key Points From This Episode:

• Welcoming Dr. Roger Levin back to the show.
• Why Dr. Levin always shares as much knowledge as he can.
• He tells us about his program, Implant Referral Marketing.
• Reasons an implant treatment coordinator (ITC) is necessary.
• The effect of GPs making implant referral appointments for patients.
• Responsibilities of the ITC prior to the implant exam.
• What the ITC needs to do during the patient’s implant exam.
• Dr. Levin tells us about ‘the Golden Five’ and why it’s powerful.
• The importance of promoting the surgeon and practice as an ITC.
• Why an ITC is basically a salesperson and has their follow-up process.

Links Mentioned in Today’s Episode:

Dr. Roger Levin on LinkedIn — https://www.linkedin.com/in/roger-levin-69ab744/

Levin Group Inc. — https://levingroup.com/

Advanced Implant Referral Marketing Program — https://levingroup.com/consulting/marketing-consulting/advanced-implant-referral-marketing-program/

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

What really motivates a general dentist to refer to a specialist, and what causes them to avoid specific specialists? In this episode of Every Day Oral Surgery, we sit down with Dr. Victor Martel to get a GP’s honest take on the referral process, communication between GP and specialists, and how to build better relationships. To get started, Dr. Martel shares advice for oral surgeons looking to strengthen their relationships with general dentists, including the power of lunch meetings and gifting. Next, we unpack the risks of referring too many specialists to patients before discussing the importance of clear, consistent, and personal communication between the GP and the specialist. You’ll even learn about how to increase referrals from GPs! If you want to understand the GP mindset and become the kind of specialist they recommend and trust, then this episode is for you, so be sure to tune in now!

Key Points From This Episode:

• A warm welcome to today’s guest, Dr. Victor Martel.
• Why Dr. Martel doesn’t want to be a jack of all trades and master of nothing.
• The best ways to make GPs feel like they are important to oral surgeons.
• Why a GP would refer multiple surgeons and the danger of doing that.
• How often a general dentist wants communication, in Dr. Martel’s opinion.
• The power of having lunch with a GP as a dental specialist.
• Why training a GP’s staff is so important and figuring out the best CE.
• Gifting in business, how to do it, and why it is so powerful.
• Dr. Martel talks about how and why GPs refer and how to increase your own.

Links Mentioned in Today’s Episode:

Dr. Victor Martel on LinkedIn — https://www.linkedin.com/in/victor-martel-dmd-91431922/

Dr. Victor Martel on Instagram — https://www.instagram.com/drvicmartel/

Dr. Victor Martel Email Address — martelacademy@gmail.com

Dr. Victor Martel Phone Number — 561 602 7222

Martel Academy — https://martelacademy.com/

Giftology — https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332

Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/

Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/

Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/

Dr. Grant Stucki Email — grantstucki@gmail.com

Dr. Grant Stucki Phone — 720-441-6059

In residency, we all have the opportunity to present things to others, but how do we go about articulating what we want to say logically and coherently? Joining us today is Dr. Michael Miloro, Professor and Chairman of the Department of Oral and Maxillofacial Surgery at the University of Illinois Chicago. He is here to share some power tips for presenting in lectures, starting with the importance of presentations for a resident’s development, before explaining why the way you present is just as important as what you’re presenting. Then, we examine the importance of detailed preparation, the role of passion in captivating presentations, how to hold the audience’s attention, how to lean on humor, and the best practices for preparing presentation slides. We also unpack the power of storytelling and how to start telling impactful stories, how to prepare for a presentation on the day, how to approach Q&A sessions, how to keep the audience engaged, and how to improve your overall presentation skills. To end, Dr. Miloro carefully explains the rules around privacy and patient information in presentations, and he shares the books and TV shows that currently hold his attention.

Key Points From This Episode:

• Dr. Michael Miloro’s initial thoughts on presenting and its importance for residents.
• Why a presentation is more than the information you deliver, but also how you deliver it.
• The importance of preparation, where passion fits in, and holding an audience’s attention.
• How to add humor to your presentations: Let your personality shine through.
• The best practices for preparing presentation slides.
• Advice for overcoming nervousness, fear, and imposter syndrome.
• Why teaching is also a learning platform.
• The power of storytelling and how to tell impactful stories.
• How to prepare the venue, your body, and your mind.
• The best approach to Q&A sessions and how to keep the audience engaged.
• How residents can improve their presentations and presentation skills.
• Online resources, hand gestures, pauses, and mobility versus standing still.
• Unpacking effective privacy protocols and the rules around patient information.
• A Massacre in Mexico, Squid Game, Seinfeld, The White Lotus, and The Sopranos.

Links Mentioned in Today’s Episode:

Dr. Michael Miloro on LinkedIn — https://www.linkedin.com/in/michaelmiloro/

University of Illinois Chicago | College of Dentistry — https://dentistry.uic.edu/

Northwestern Memorial Hospital — https://www.nm.org/

A Massacre in Mexico — https://www.amazon.com/Massacre-Mexico-Missing-Forty-Three-Students/dp/1788731484

Squid Game — https://www.imdb.com/title/tt10919420/

The White Lotus — https://www.imdb.com/title/tt13406094/

Seinfeld — https://www.imdb.com/title/tt0098904/

The Sopranos — https://www.imdb.com/title/tt0098904/

F1: The Movie — https://www.imdb.com/title/tt16311594/

Superman — https://www.imdb.com/title/tt5950044/

Everyday Oral Surgery Website — https://www.everyda