Fast Leader Show | Customer Experience Leadership  By  cover art

Fast Leader Show | Customer Experience Leadership

By: Jim Rembach President Call Center Coach
  • Summary

  • Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
    Copyright 2024 Jim Rembach, President Call Center Coach
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Episodes
  • 555 Dina Denham Smith - The Creative Leader's Mindset
    May 1 2024

    In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern workplace. She shares her journey from classroom to boardroom, offering a unique perspective on how her equestrian passion parallels her leadership philosophy. Through engaging anecdotes and expert advice, Dina reveals the transformative power of rest and mindfulness in unlocking creativity and enhancing decision-making.

    The conversation delves into the dynamic nature of brain networks, highlighting the delicate balance between focus and creativity. Dina emphasizes the importance of buffer zones to maximize productivity and the need for leaders to embrace fallibility, fostering genuine connections through sincere apologies. She explores the art of insight, showcasing how introspection and retrospective engineering can propel individuals and organizations toward their goals.

    Throughout the episode, Dina provides practical tips for leaders to navigate the complexities of the modern workplace, from managing multiple projects effectively to setting boundaries and saying no when necessary. She advocates for subtraction as a powerful tool for success, urging listeners to let go of non-essential tasks and projects to make room for more impactful endeavors.

    Listeners are encouraged to embrace a growth mindset, viewing setbacks as opportunities for learning and growth. Dina's wisdom from experience resonates throughout the episode, offering valuable insights into effective leadership and personal development. Tune in to The Fast Leader Show to gain actionable strategies for enhancing your leadership skills and fostering a more creative, empathetic workplace.

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    44 mins
  • 554 John Fisher - Embracing Change One Step at a Time
    Apr 3 2024

    In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and business coaching, shares invaluable insights into the journey from self-doubt to self-discovery, underscoring the critical role of personal growth in driving effective leadership and fostering a conducive environment for change.

    The conversation illuminates the intricate dynamics of leadership in the modern workplace, emphasizing the necessity of understanding individual motivations and the impact of personal identity on resistance to change. Fisher’s narrative is a compelling testament to the transformative potential of self-awareness and adaptability in navigating the complexities of organizational leadership.

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    47 mins
  • 553 Jeff Eschliman - Blueprints for Success in Work and Life
    Mar 6 2024

    In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary leader in the construction industry. His story, woven with the values instilled by his family and the wisdom gained from his military service, unfolds a compelling narrative on leadership, teamwork, and personal development. Eschliman delves into the pivotal moments that shaped his career, from early beginnings on construction sites to his transformative military experiences driving an armored vehicle in Iraq. These experiences not only honed his leadership skills but also instilled a profound belief in the importance of preparation and teamwork.

    Jeff discusses the significance of integrating core values into one's life and career, emphasizing the transformative power of a one-page plan. This strategic tool, he explains, is not just about setting goals but about aligning one's actions with their deepest values and competencies. Through personal anecdotes and professional insights, Eschliman inspires listeners to reflect on their own paths, encouraging them to craft a fulfilling journey that resonates with their true selves.

    But it's not all about looking inward. Jeff's narrative is a testament to the impact of leadership on others, comparing the joy of mentoring to watching his children grow. He underscores the importance of self-care, continuous learning, and setting intentional goals as cornerstones of effective leadership.

    This episode is a treasure trove of wisdom for anyone looking to navigate the complexities of personal and professional growth. Jeff's journey is a powerful reminder of the resilience, dedication, and strategic planning required to lead a fulfilling life and make a lasting impact on those around us.

    Don't miss out on this profound conversation. Tune in to discover how you can apply Jeff Eschliman's insights to your own life and leadership journey.

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    49 mins

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