David Garcia’s success came from challenging experiences that taught him what not to do. He took the lessons he learned throughout his 25-year career and applied them to his company, ScoutLogic. David strives to create a “healthy family” atmosphere for ScoutLogic’s internal team, which leads to greater employee retention and customer satisfaction.

“I love my anti-mentors. I love them now because I learned so much from them. I had a few anti-mentors who loved cutting merit each year, loved cutting back on the 401k contribution, and loved increasing employee contributions on health to get a couple of percentage points in that bottom line. Who would treat a family member that way? Nobody. Nobody would treat a family member that way in a healthy family. So we took that lesson, and we applied it to our own business, and wow. It’s part of the reason why we have such great employee retention in ScoutLogic.”

ScoutLogic now has about 100 employees split between the U.S. and the Philippines. They serve approximately 300 organizations, including brands like Fairlife, FirstKey Homes, and Cheryl’s Cookies. ScoutLogic sets itself apart from its competitors by assigning a dedicated “scout” who will get to know their client. By developing that relationship between scout and client, ScoutLogic operates more responsively, more efficiently, and with greater client satisfaction. 

In this episode of Forge Ahead, David talks about the power of self-reflection, learning from your anti-mentors, and fostering a healthy company culture.

Visit www.forgeaheadpodcast.com for the full Show Notes or to learn more about the show.