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Ever wondered what it takes to rise from a machinist to an executive in the heavy equipment industry? Join us as we chat with Jim Dettore, whose career journey from off-road truck customization to executive management is nothing short of inspiring. Jim shares his insights on the evolving landscape of technician training, recounting his experiences with Caterpillar dealers and his acquisition of Fault Analysis Services. Learn how his initial foray into training at Hawthorne Machinery set the stage for his later success.

Tune in as we address the pressing issues of technician retention and training in today's competitive market. Jim shares candid reflections on the past, where training was scarce and growth opportunities were minimal, contrasting it with the current success stories of dealerships that prioritize continuous improvement and professional development. Discover why reintroducing vocational classes in schools and maintaining clean, well-organized shops are pivotal in attracting new talent, and how the industry consolidation over the past two decades has shaped today’s dealership landscape.

In our conversation, we dive into the shifting priorities of younger technicians who seek work-life balance and a supportive workplace culture. Drawing from experiences at places like Home Depot and structured apprentice programs at dealerships, Jim offers valuable tips on creating a favorable work environment and incentivizing training and retention. Explore the innovative approach of platforms like Heave and the critical role of mentorship in fostering growth and understanding. Don’t miss out on this engaging episode filled with practical advice and heartfelt gratitude for the mentors who make a difference.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.