Get Out of Wrap - Contact Centre Chat Por arte de portada

Get Out of Wrap - Contact Centre Chat

De: Martin Teasdale
Escúchala gratis

  • Resumen

  • There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
    Martin Teasdale
    Más Menos
activate_primeday_promo_in_buybox_DT
Episodios
  • #196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement

    #196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement
    Jul 17 2024

    In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS.


    There's also a special announcement !
    Más Menos
    39 m
  • #195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle

    #195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle
    Jul 12 2024

    With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awards Director of Operations - Jackie Pringle.
    Más Menos
    32 m
  • #194 - GOOW TV on Training & Agent In-Call Knowledge

    #194 - GOOW TV on Training & Agent In-Call Knowledge
    Jul 9 2024

    On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres.

    Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !
    Más Menos
    40 m
Gestión Economía
Más Menos

Lo que los oyentes dicen sobre Get Out of Wrap - Contact Centre Chat

Calificaciones medias de los clientes

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.

Reseñas de Audible.com

Opiniones de Amazon
No hay comentarios disponibles