In this episode, renowned business futurist, AI researcher, and author, Gihan Perera, outlines the transformative power of AI for small to medium-sized businesses.

In a must-listen for business owners looking to future-proof their operations and harness the power of AI today, Gihan shares practical examples of how AI can boost productivity and enhance customer experiences, while also debunking common fears about AI taking over jobs.

Key Takeaways:

Boost productivity:

• Streamline routine tasks: Learn how a daycare centre reduced the time to create child development plans from 3 hours to just 15 minutes using AI, freeing up staff for more meaningful work.
• Frequent updates: With AI handling repetitive tasks, businesses can update key processes more often, leading to greater efficiency and relevance.

Enhance your customer experience:

• Personalisation at scale: AI enables businesses to deliver tailored customer experiences, like personalised recommendations and faster responses, without increasing staff workload.
• Improved service frequency: Regular, AI-driven updates can significantly enhance client satisfaction and loyalty, as shown by the daycare’s improved parent interactions.

Getting Started with AI:

• Easy entry point: Begin with simple, low-risk tasks to get comfortable with AI, such as planning personal events, before applying it to business projects.
• Tool Selection: Use AI itself to identify the best tools for your business needs, ensuring a smooth and informed start.

Empowering Your Team:

• Identify AI Champions: Find and support team members who are eager to explore AI, allowing them to lead its integration in your business.
• Responsible use: Involve your IT team to ensure AI is used safely and securely, protecting sensitive data and maintaining compliance.

Long-term AI Impact:

• AI as a Daily Tool: Embrace AI now to prepare your business for a future where AI is a standard part of operations, similar to how we use the internet today.
• Continuous Learning: Stay adaptable as AI technology evolves, ensuring your business remains at the forefront of innovation.

Download the resource for this episode: Accelerate AI: Build your AI capability fast

www.GihanPerera.com

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