Heart of Business  By  cover art

Heart of Business

By: LB Harvey Front
  • Summary

  • Heart of Business offers a behind-the-scenes look at the greatest teams in business and sheds light on the inspiring ways they connect with their customers. In every episode, we’ll speak to a leader whose team has gone the extra mile to connect with customers and serve them in really meaningful ways. We’re talking about the things that don’t always make the most business sense in the short term, the things that may even seem downright radical, but to customers, they matter. Because those moments when teams and customers connect in meaningful ways are the heart of your business. That’s when your team is motivated and engaged in their work, and for your customers, it’s those personal, human experiences that make them loyal to your company and brand for life. Heart of Business is a Front Page production. Brought to you by Front, the leader in Customer Communication, Front Page is the trusted resource for leaders who believe in the impact of meaningful connections with customers. You can find more inspiring stories at frontapp.com/blog or on Twitter @frontapp. And don’t forget to hit subscribe so you never miss an episode of Heart of Business.
    Copyright 2021, Front
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Episodes
  • International travel is back. Is that a good thing?
    Sep 22 2021

    In the first season of Heart of Business, we talked a lot about travel. We had wanderlust, but we were trapped at home. But now that we're able to start getting back out there, should we?

    Tourism alone accounts for 8% of the world’s carbon emissions. On a 2500 mile flight, just one passenger’s share of emissions melts a square foot of arctic summer sea ice cover. But tourism is also 10% of the global GDP. Local communities and supply chains rely on that money. But again, not all of it is going back into those economies—70% of all money spent by tourists in Thailand leaves Thailand; 80% from the Caribbean.

    What does sustainable, purposeful travel look like post COVID?

    To find out, we talked to Zach Smith and Sam Blenkinsopp, both founders and CEOs of the next-generation travel companies Anywhere and Trippin, respectively.

    In this episode, Sam mentions some resources for purposeful travelers. Here they are:

    Regenerative Travel

    Horizn Studios

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    33 mins
  • How to work when you can't work happier
    Aug 18 2021

    Front's founding motto was "work happier." But is that even possible for people whose communities face discrimination and violence on a daily basis? In this episode, we talk to Front employees, leadership, and mental health experts to find out.

    This episode contains frank and candid discussions of violence against Black and Asian Americans, and the mental health struggles that accompany working and existing as a person of color when those events happen. If you’re struggling with mental health at work, here are two free resources discussed in the episode:

    Empower Work

    Mental Health America

    If you’re looking to be an ally or to support racial justice and equality, please consider supporting and donating to Empower Work and Mental Health America or one of the following organizations:

    NAACP Legal Defense and Educational Fund

    Stop Asian Hate

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    44 mins
  • An oral history of Save Our Stages Fest
    Jun 30 2021

    In Fall 2020, the National Independent Venue Association (NIVA) teamed up with YouTube to produce the SaveOurStages Festival — quite possibly the biggest virtual music festival of all time — to raise money for the Save Our Stages Act: life-saving federal aid for the nation’s independent music venues. They were the first businesses to close due to COVID-19 and they’ll be the last to open. Nothing exemplifies the heart of business more than artists, legislators, corporations, and fans coming together to save live music.

    And there’s so much to talk about, from the logistics of organizing such an event with 30+ major artists, the technology to stream it around the world, and the ultimate goal of lobbying the US Congress to get involved and pass this legislation.

    Many venues still haven't received financial assistance, so the emergency relief fund is still accepting donations to distribute to the most at-risk venues. Please consider donating here: https://www.nivassoc.org/

    Watch SOS Fest on YouTube: https://www.youtube.com/watch?v=jCD5tcuAKGw&list=PL30kw0f7AkXqfLRKTnf9-ZB3p5uaQrYZc

    Subscribe to Front Page for new episodes, bonus content and much more: front.com/blog

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    31 mins

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