Episodes

  • Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience

    Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience
    May 2 2024
    What does it take to create a memorable customer experience? A lot of leaders think it’s just about branding and customer service, but they’re missing an important piece of the puzzle In this episode with Churchill Downs COO Bill Mudd, you’ll see how the right operational processes and systems are key to wowing your customers. You’ll also learn: How to put structure around your operational priorities A question you can ask your team to root out potential liabilities One powerful reason to get your employee training right The fascinating history of the Kentucky Derby ——— FEATURED RESOURCE The How Leaders Lead mobile app Download the app and scale up your leadership skills in under 2 minutes a day
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    48 mins
  • 3 More Questions (Hal Rosenbluth) with David Novak and Koula Callahan

    3 More Questions (Hal Rosenbluth) with David Novak and Koula Callahan
    Apr 29 2024
    On this episode of 3 More Questions, you'll hear David Novak's answers to: What process did you use when you had 1.5 million employees across the world to ensure your cultural values were implemented globally? How do you know when it’s time for someone to move on … or if they just need a bit of coaching to get back on track? What would you say to leaders who find it hard to implement change or innovation in their companies? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!
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    12 mins
  • Hal Rosenbluth, Chairman & CEO of New Ocean Health Solutions — Challenge the status quo

    Hal Rosenbluth, Chairman & CEO of New Ocean Health Solutions — Challenge the status quo
    Apr 25 2024
    It’s risky for leaders to be too content with the status quo. If you’re not pushing forward, then you’re probably missing opportunities and failing to spot threats. In this week’s episode, see what it looks like to challenge the status quo by learning from Hal Rosenbluth. He’s currently the Chairman & CEO of New Ocean Health Solutions, and he’s built his career by not being afraid to shake things up. You’ll also learn: Why consistency in your work culture is so important What to look for if you want to disrupt the status quo Advice for fostering more innovation in a traditional workplace How to spot unmet, unnamed needs that you can build a business around ——— FEATURED RESOURCE The How Leaders Lead mobile app Download the app and scale up your leadership skills in under 2 minutes a day
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    46 mins
  • 3 More Questions (Kevin Hochman) with David Novak and Koula Callahan

    3 More Questions (Kevin Hochman) with David Novak and Koula Callahan
    Apr 22 2024
    On this episode of 3 More Questions, you'll hear David Novak's answers to: How much value should leaders place on making FUN part of their culture? How should leaders evaluate their menu of products as they think about scaling their business? What else would you tell leaders to consider when driving innovation? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!
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    11 mins
  • Kevin Hochman, CEO of Brinker International (Chili’s and Maggiano’s) – Strengthen core functions by making tough cuts

    Kevin Hochman, CEO of Brinker International (Chili’s and Maggiano’s) – Strengthen core functions by making tough cuts
    Apr 18 2024
    When people talk about cutting and simplifying parts of your business, it can feel scary. But as you’ll hear in this conversation, that’s what you’ve got to do if you want to free up resources for the BIG things that really drive BIG growth. You’ll also learn: The first thing to do in a new role (especially a turnaround) A powerful insight on pricing strategy Three keys to smarter innovation What every young leader needs to do to get buy-in on a big initiative ——— FEATURED RESOURCE The How Leaders Lead mobile app Download the app and scale up your leadership skills in under 2 minutes a day
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    1 hr and 2 mins
  • 3 More Questions (Jon Rahm) with David Novak and Koula Callahan

    3 More Questions (Jon Rahm) with David Novak and Koula Callahan
    Apr 15 2024
    On this episode of 3 More Questions, you'll hear David Novak's answers to: What is your favorite Masters memory? How would you advise leaders to tackle criticism after having changed their minds? What’s your mental process for staying focused when coming down the proverbial stretch in business? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!
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    12 mins
  • Jon Rahm, Professional golfer and defending Masters champion — Own your decisions

    Jon Rahm, Professional golfer and defending Masters champion — Own your decisions
    Apr 11 2024
    A big part of any leader’s job is to make decisions. But making a decision is just the beginning. You’ve also got to own your decisions. Listen to this episode with professional golfer and defending Masters Champion Jon Rahm to see what that looks like—and why it’s crucial to your success. You’ll also learn: The power of setting short-term goals One surprising insight about happiness Practical ways to achieve better work-life balance Stories from the 2023 Masters you may not have heard yet ——— FEATURED RESOURCE The How Leaders Lead mobile app Download the app and scale up your leadership skills in under 2 minutes a day
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    1 hr and 4 mins
  • 3 More Questions (Neil Blumenthal and Dave Gilboa) with David Novak and Koula Callahan

    3 More Questions (Neil Blumenthal and Dave Gilboa) with David Novak and Koula Callahan
    Apr 8 2024
    On this episode of 3 More Questions, you'll hear David Novak's answers to: How can leaders eliminate silos and bureaucracy so that the right information gets to each department in the company? What advice can you give leaders about how to price their products competitively? Where should leaders look when they’re trying to innovate while also staying true to their core brand and product? ——— GO DEEPER Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week! Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!
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    12 mins