During the pandemic, many people started to purchase things online, whether from local businesses or big box stores. And since there were a lot of supply chain issues, people didn't necessarily get what they ordered. 

This has led to more and more people learning about their rights when it comes to customer service and disputes, and it's also led to an increase in chargebacks.

While this is a great thing for consumers, it can be a nightmare for businesses because there are a lot of people who are trying to take advantage of the system. 

Companies in the moving industry are especially vulnerable to this because of the high cost of moving services, therefore it's extremely important for them to know how to handle chargebacks and customer disputes. 

To help moving companies out, in this episode of the Drive Sales Show, we're joined by Alex Dimitracopoulos, the CEO & Founder of Remedy Payment Solutions, a credit card processing company that specializes in the moving industry.

Alex has a lot of experience in the moving industry and he's here to share his knowledge on handling chargebacks and customer disputes and how moving companies can avoid these situations in the first place.

Aside from talking about chargebacks, Alex also shared how he managed to process 1 billion dollars of moving services transactions last year, and what the early days of his company were like.

If you're in the moving industry or run a business that is susceptible to chargebacks, then this episode is definitely something you don't want to miss!

So sit back, relax, and enjoy the show!

Overview of what we talked about:

0:00 - Intro

0:51 - How and why did Alex get into the moving industry

3:48 - 1 billion dollars of moving services processed in one year!

7:02 - How did Alex manage to reach the 1 billion dollar milestone

8:40 - Starting up a company and financing everything

11:00 - Realizing that you're at the right place with the right people

13:13 - Taking a break from the work

15:29 - What makes Milo excited about a business

16:40 - Lead by example

18:11 - Cool sales tools that are very useful

20:54 - Effectively managing the pipeline

23:39 - How to handle chargebacks and customers disputes

31:36 - The future of Remedy

35:36 - Outro

Find more about Alex and Remedy:

https://www.linkedin.com/in/alex-dimitracopoulos-13298841/

https://remedypayments.com/

-----------------------------------------------------------------------------------------------------------------------

The DriveSales Show is a podcast that builds better salespeople. Actionable sales advice for your business and much more. 

Subscribe to listen to sales and marketing leaders reveal the industry’s best insight.

Anchor: https://anchor.fm/drive-sales-show

Spotify: https://open.spotify.com/show/5j2vWWpn9cdgwVvW8lY6xX

Need help with reaching your full revenue potential? 

Let's chat, we sold over $30M of moving services and video survey software in the last 5 years.

If we could do it for other movers, why not for you as well?

Jump on our site: https://drivesales.com/, and schedule a call today. It's time to drive sales!