Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.

In this episode of the Customer Success Pro podcast, hosted by Anika Zubair, guest Jared Orr, a Senior Customer Success Manager and copywriter, shares his journey overcoming job loss and finding success in a challenging job market. Jared discusses his experiences with layoffs, the importance of networking, and strategies for preparing for interviews and handling homework assignments. He also emphasizes the critical nature of investing in coaching and adapting to market changes. This episode offers practical advice for CS professionals navigating their career paths and how to find and land their next job in Customer Success.

Timestamps:

00:00 Introduction to the Customer Success Pro Podcast
01:03 Meet Jared Orr: A Journey Through Startups and Layoffs
03:05 Jared's New Role
07:59 Navigating Job Loss and the Tough Job Market
13:39 Starting a Copywriting Business
20:43 Job Hunting Tips and Horror Stories
23:29 Sharing a Personal Interview Experience
24:34 Advice for Hiring Managers
26:49 Preparing for an Interview
30:05 Handling Homework Assignments
34:11 Networking and Landing a Job
39:28 Reflecting on Job Hunting Strategies
41:29 Quickfire Questions

Connect with Anika:

LinkedIn

YouTube

TikTok

Website: thecustomersuccesspro.com

Coaching with Anika: CSM RevUP Academy

Connect with Jared:

LinkedIn

YouTube

Website

Article: https://www.csinsider.co/email/how-to-ace-your-mock-qbr-interview

Jared has been a CSM since 2018. He's been heavily involved in startups throughout most of his career. Currently, he works as a Senior CSM at vCom Solutions and lives in Queen Creek, Arizona with his wife and daughter.

Music by AudioCoffee: https://www.audiocoffee.net/