We kick off our Everybody Matters mini series with the amazing Alex Jay Lynam. Alex is an intentional speaker, consultant and trainer supporting and championing business owners and community leaders through their journey of LGBTQIA+ inclusion so that they can have authenticity and inclusivity embedded into their culture. Alex will be talking with Nic about the barriers experienced by the LGBTQIA+ community when they buy from businesses. As always, there will be takeaways for you to start using in your business to start becoming actively inclusive.

You can connect with Alex on Instagram at https://www.instagram.com/beyondthebinary4

Alex's website is www.beyondthebinarywithalex.co.uk

Make sure you join Alex's Rainbow Rally challenge starting on Monday, 30th September 2024 at https://beyondthebinarywithalex.co.uk/rainbow-rally.../

Freebie just for you from Alex: https://www.canva.com/design/DAGL3uC6gLo/eNfxZ1hgQ3KoC4BhrHHfAQ/view?utm_content=DAGL3uC6gLo&utm_campaign=designshare&utm_medium=link&utm_source=editor

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Is your business actively inclusive and accessible to everyone?

Our new How to Wow Everybody Matters mini series will bring you insights from 5 amazing guests talking about their lived experiences with Nic. There will be conversations around LGBTQIA+, fatphobia, disability and accessibility, minority communities and neurodiversity.

Make sure you listen to the next 5 episodes to help expand your understanding and as always there will be takeaways for you to implement in your business.

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Which plus 1 are you bringing to the party? Are your customers loving your plus 1 so much that they always want them to be there every time or is your plus 1 the one nobody wants to stick in the kitchen with?

In this episode Nic talks about her absolute favourite part of the customer journey. If you have listened to previous episodes, you will already know what this is!

You can follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Let us know what plus 1s you have in your business by emailing us at hello@nicwelsh.co.uk

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Do you consider the big I in your business? Have you thought about it from different view points?

Find out when the big I matters in your business and how you can make sure you have it.

You can get in touch with Nic at hello@nicwelsh.co.uk

Follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

If you want to go and follow the amazing human beings Nic mentions in this podcast, you can find them at:

Dani Wallace, The Queen Bee - https://www.instagram.com/thequeenbeedani

Alex Jay Lynam, Beyond The Binary - https://www.instagram.com/beyondthebinary4

Jo McMeechan, SenStory - https://www.instagram.com/jo_mc_sen_physio

Elaine Hughes - https://www.instagram.com/hugheselainem

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Do you use AI in your business or does it scare the pants off you as another job for your already long to do list?

This week Nic talks about how you can use AI in your business to help make things a bit easier for you. Also find out which supermarket is starting to turn away from using do-dahs?

Make sure you follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Is there anything you would like Nic to cover or questions you would like to ask? Email Nic at hello@nicwelsh.co.uk

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Is your business as sparkly as the Strictly Come Dancing glitter ball or do you wonder where all your customers have disappeared to when you ask them for a review? This week Nic is giving you her top 10 tips to increase your customer reviews.

You can follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

You can download Nic's bonus at https://www.nicwelsh.co.uk/lead-gen-funnel-opt-in-6207

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Are you the green triangle or the blue coconut? In this episode Nic is talking about how to become the green triangle of business and keep your customers coming back for more. What can we learn from Taylor Swift about building a community? Find out in this episode.

Let Nic know if you are a green triangle or a blue coconut by emailing hello@nicwelsh.co.uk

This week we have a Nic bonus for you! Download Nic's free guide Clients to Cash: 30 ways to keep your customers coming back for more by clicking - https://www.nicwelsh.co.uk/clients-to-cash907631

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