It’s not every day that a baby comes into the world on the side of the road. But that’s what happened with baby Evie in January this year. Little Evie was delivered with the assistance of Ambulance Call-Taker Jessica Stewart in the family car, on the side of Burwood Highway.

When 31-year-old Mum Ashlie went into labor with her second baby, Ashlie and her partner Ben hopped into their car and headed to hospital. But her waters broke enroute., Ben had no choice but to pull up! They called triple zero and following Call-Taker Jessica’s instructions Ashlie and Ben delivered their brand-new baby girl. According to Ben, Evie wasn't waiting for anyone - born in just 20 seconds! Evie is just one of 139 babies Triple Zero Victoria Call-Takers help deliver each year.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

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Police Call-Taker Daniel Williams has been working with Triple Zero Victoria for the past two years. He’s one of the 172 Police Call-takers working across Triple Zero Victoria’s three centres and someone you may speak to if you call triple zero. In his role, Daniel can deal with as many as 200 different events from bomb threats, marine rescue, collisions to noise complaints – any event where a police unit needs to attend. He’s the person you’ll initially speak and must summarise what the caller says so that Victoria Police members know what’s going on and work out how best to respond.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

Mum Terri-Ann Balfour stopped on the highway to deal with an upset child, when suddenly her car – which was also pulling a horse float - was side-swiped by a truck. Both vehicles were shunted along the road and the horse float tipped upside down, with pony “Topic” inside! It was chaos. A driver stopped to help and while Mum was trying to revert the horse float, young Lily-Ann Balfour had to step up. She was very worried about her precious pony but the nine-year old was a true Junior Triple Zero Hero, speaking calmly to Police Call-Taker Daniel Williams, answering his questions, informing him “everyone’s working together” and able to provide accurate information.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.