Episodes

  • ”I Cut Off Your Power” and other crazy ideas Episode 0001 - Introductions and a Little Bit About Volumes

    ”I Cut Off Your Power” and other crazy ideas Episode 0001 - Introductions and a Little Bit About Volumes
    Aug 24 2022

    "Welcome to the call center! I am The Dude, and I am here to navigate you through the rough waters of dealing with the people in call centers and how we deal with other people calling us!"

    In this first episode, The Dude takes a moment to introduce himself and the show as a whole, explains the concept of our version of "The 1%", then immediately jumps into the deeper waters covering the topic of Volume. No, not the volume of calls we take but the volume of the individual caller.
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    22 mins