As healthcare technology improves, how might innovation make a significant impact for our most vulnerable populations? With this question in mind, we sat down with Paul Contino, the Chief Information Officer at University Hospital in Newark, New Jersey for his unique perspective on bridging the gap between business and technology to enhance patient care. Throughout our conversation, Paul shared a wealth of information around the implementation of advanced IT infrastructure, overcoming challenges in vulnerable patient populations, and leveraging AI in clinical and business operations.

Our conversation with Paul ran the gamut from his early days as a biochemist to becoming a leading CIO. The lessons he’s learned along the way have much to teach us about leadership, change management, and the complexities of modern healthcare technology.

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In this episode, you’ll learn:

• Juggling technology and business isn't easy, but Paul speaks candidly about overcoming this obstacle. By immersing himself in the business of healthcare, Paul broadened his skill set beyond mere technical expertise.
• Telehealth skyrocketed during the pandemic, but maintaining its momentum comes with its own set of challenges. Paul’s team is meeting those challenges head on with innovative solutions like leveraging smartphone technology to bridge digital divides.
• AI isn't just a buzzword; it's becoming a game-changer in healthcare. From image analysis to medical record summarizations, the practical applications are numerous.

Jump into the conversation:

05:45 The challenge of tech adoption and how it impacts vulnerable patients.

08:39 Telehealth created a new set of challenges both during and after the COVID-19 pandemic.

16:02 AI can be used to streamline medical information.

25:13 How a positive mindset focused on servant leadership drives Paul’s success.