Robert Jensen is the man you want in the room on the worst day of your life. He runs the world's largest disaster recovery business, Kenyon International, and is an expert in recovering the dead and reuniting them with the families they leave behind.

We discuss the challenges of collecting fragmented remains, the importance of managing family expectations and why returning personal effects is so critical to the grieving process.

To read more about Robert’s work, his memoir “Personal Effects” is now available.

Produced by Georgie Vestey and Kate McAll, with original music by John Biddle.

And finally … if you’ve found this episode interesting and want to support the show, please rate it on your favourite podcast app. It really makes a difference.

Sgt Suzanne Crossley supervises a team of police divers who recover dead bodies. She reveals why this is the best job she’s ever had.

Based in the north of England, her team is regularly deployed to find missing people and gather forensic evidence.

Warning: This episode contains references to suicide. For information on organisations offering mental health support, please contact:

The Samaritans 24/7 crisis helpline: 116 123

Papyrus Helpline for under 35’s: 0800 068 4141

Calm: Campaign Against Living Miserably Helpline: 0800 58 58 58

SOBS: Survivors of Bereavement by Suicide Helpline: 0300 111 5065

Produced by Georgie Vestey and Kate McAll with original music by John Biddle.

And finally … if you’ve found this episode interesting and want to support the show, I’d love you to share it using the icons below. You will help raise the profile of these extraordinary people who are way too modest to promote themselves.

Every 30 hours someone dies on Britain’s railways. Liam Johnston is a Railway Chaplain supporting the drivers and devastated families left behind.

For more information about Liam’s chaplaincy work visit Railway Mission.

Warning: This episode contains references to suicide. For information on organisations offering mental health support please contact:

Samaritans 24/7 crisis helpline: 116 123

Papyrus Helpline for under 35’s: 0800 068 4141

Calm: Campaign Against Living Miserably Helpline: 0800 58 58 58

SOBS: Survivors of Bereavement by Suicide Helpline: 0300 111 5065

Produced by Georgie Vestey and Kate McAll with original music by John Biddle.

And finally … if you’ve found this episode interesting and want to support the show, I’d love you to share it using the icons below. You will help raise the profile of these extraordinary people who are way too modest to promote themselves.

Mac Hobbs is a tow truck driver. He recovers vehicles after fatal crashes and from remote locations where people have taken their lives. The hardest part of his job? Reuniting the cars with the families left behind.

Warning: This episode contains references to suicide. For information on organisations offering mental health support please contact:

Samaritans 24/7 crisis helpline: 116 123

Papyrus Helpline for under 35’s: 0800 068 4141

Calm: Campaign Against Living Miserably Helpline: 0800 58 58 58

SOBS: Survivors of Bereavement by Suicide Helpline: 0300 111 5065

Produced by Georgie Vestey and Kate McAll with original music by John Biddle.

And finally … if you’ve found this episode interesting and want to support the show, I’d love you to share it using the icons below. You will help raise the profile of these extraordinary people who are way too modest to promote themselves.

Anita Hardy is an Anatomical Pathology Technologist. She takes great pride in caring for her ‘patients’ in the morgue.

For more information about Anita’s work, contact her association:

Association of Anatomical Pathology Technology

Produced by Georgie Vestey and Kate McAll with original music by John Biddle.

And finally … if you’ve found this episode interesting and want to support the show, I’d love you to share it using the icons below. You will help raise the profile of these extraordinary people who are way too modest to promote themselves.

Cathy MacDonald’s is a former police Crisis Negotiator. Her calm voice and capacity to listen have saved lives. She’s sat on the edge of many high places persuading the troubled to chose life over death.

Since leaving the Scottish Police, Cathy has built a successful communications business, Art of Communication.

Warning: This episode contains references to suicide. For information on organisations offering mental health support, please contact:

The Samaritans 24/7 crisis helpline: 116 123

Papyrus Helpline for under 35’s: 0800 068 4141

Calm: Campaign Against Living Miserably Helpline: 0800 58 58 58

SOBS: Survivors of Bereavement by Suicide Helpline: 0300 111 5065

Produced by Georgie Vestey and Kate McAll with original music by John Biddle.

And finally … if you’ve found this episode interesting and want to support the show, I’d love you to share it using the icons below. You will help raise the profile of these extraordinary people who are way too modest to promote themselves.

We need to talk about death. Whilst the vast majority of us are not going to die of the coronavirus, some of us will. How do we talk about our last wishes with those we love? And what are our options? A very practical guide to having 'the conversation' with leading UK Death Doula, Hermione Elliott from Living Well, Dying Well.

For further details about making a Living Will or Advance Decision visit Compassion in Dying.

For advice on how to complete a Living will or Advance Decision contact End of Life Doula UK.

Original music composed by the very talented John Biddle.

“Specialist officers are supporting the family at this time” is a chilling phrase. Lou Pye explains why.

As a former Police Family Liaison Officer, Lou talks about her role in supporting families after a traumatic death, the surprising reactions she’s witnessed, and why her “parking face” is never far away.

Produced by Georgie Vestey with original music by John Biddle.

And finally … if you have enjoyed this episode, I'd love you to share it either with colleagues or rate it on your favorite podcast app. It really helps us to find new listeners.