Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.

This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.


You'll learn:

1. How adopting a service management mindset can transform various departments beyond IT
2. Strategies for implementing service management across external partnerships and multi-sourcing
3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction
4. The transformative potential of Generative AI in elevating service management practices

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Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/

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Details about 4me:
Website: https://www.4me.com/
Industry: Software Development
Company size: 80 employees
Headquarters: Santa Barbara, California
Founded: 2010

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About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via LinkedIn or email podcast@checkmk.com.

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Podcast Music:

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/

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Thanks to our friends at SAWOO for producing this episode with us!

How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company.

In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and compliance in a rapidly growing company.


You'll learn:

1. How to balance immediate operational needs with long-term growth strategies
2. The challenges and solutions of managing a globally distributed team
3. The importance of fostering a culture of security and compliance
4. Effective communication strategies for rapidly growing teams
5. How to leverage compliance certifications to win enterprise clients

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Get in touch with Joe on LinkedIn: https://www.linkedin.com/in/josephauriliajr/

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About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via LinkedIn or email podcast@checkmk.com.

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Podcast Music:

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/

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Thanks to our friends at SAWOO for producing this episode with us!

Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry.

In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory roles, and discover how IT challenges remain consistent across industries. Paul emphasizes the importance of connecting with people, attending and speaking at events, and transitioning from reactive to proactive IT management. Listen in for Paul's perspectives on open-source versus closed-source technologies, the benefits of a cloud-first approach, and the art of public speaking and moderating panels.


You'll learn:

1. The strategic benefits of interim management versus advisory roles
2. Similarities and differences between IT challenges across industries
3. The importance of transparency and credibility in IT
4. How to effectively transition from reactive to proactive IT management
5. The pros and cons of open source versus closed source technologies


Get in touch with Paul on LinkedIn: https://www.linkedin.com/in/paultotherescue/

Elias' blog and TED Talk recommendation:
Wait But Why by Tim Urban | https://waitbutwhy.com/
Tim Urban TED talk | https://www.youtube.com/watch?v=arj7oStGLkU&ab_channel=TED

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About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via LinkedIn or email podcast@checkmk.com.

___________


Podcast Music:

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/

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Thanks to our friends at SAWOO for producing this episode with us!