In the first episode of J&J Talk Dentistry, Justin and Jon discuss the challenges dental practices face in keeping up with modern technology for their pre-appointment experience. They dive into the necessity of having a website, the advantages of social media, the benefits of online scheduling, and the importance of digital patient forms and automated reminders.
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Chapters:
- (00:00) - Introduction to J&J's First Episode
- (00:58) - Why Every Practice Needs a Website
- (07:23) - Leveraging Social Media for Dental Practices
- (12:21) - Modernizing Appointment Booking
- (18:05) - Improving Patient Experience with Online Forms
- (29:02) - Automated Appointment Reminders: Why They Matter and Best Practices
- (35:57) - Conclusion and Next Episode Preview
Takeaways:- A modern, updated website is the first point of contact for patients, making it essential for attracting new patients and building trust.
- Online scheduling is crucial as many patients book after hours, and younger patients often avoid phone calls.
- Using online forms improves efficiency, saves time, and enhances the patient experience.
- Automated appointment reminders are a must-have to reduce no-shows and improve patient attendance, freeing up staff time for more critical tasks.
37 m