• Julia Tonks- the day I saved a life

  • Apr 21 2020
  • Length: 11 mins
  • Podcast

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Julia Tonks- the day I saved a life

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  • Summary

  • This week we speak to Julia Tonks- a member of the service’s 999 control room.

    Julia speaks about the crucial role control operators play in delivering life-saving fire survival guidance to people who ring 999.

    She also describes a specific incident when she gave advice to a woman trapped in a burning building. She talks about what she said, how she says it and what it feels like to save a life by being at the other end of a phone.
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