This is one of the interviews for my "Leadership Biz Cafe" podcast that I couldn't wait to share - my interview with Stanford professor and all-around great guy, Bob Sutton.

Bob is an organizational psychologist, Stanford professor, and best-selling author of “The No Asshole Rule”, “Good Boss, Bad Boss”, and “Scaling Up Excellence”.

My conversation with Bob revolved around his latest book, “The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder”, and this simple question - why are some organizations able to effortlessly adapt and transform to meeting changing market conditions, while others seem to be held back by the very processes that are meant to help get things done?

Based on 7 years of research, Bob discovered that it all comes down to learning how to be a "friction fixer" who understands the difference between "good friction" and "bad friction".

While I was (obviously) expecting Bob to be an incredibly insightful and well-informed guest on organizational culture – I hadn’t expected to laugh as much as Bob and I did before, during, and after we went on the air.

Listening to this episode, it’s hard not to feel an undercurrent of warmth over the course of the episode, which gives this episode a lovely feel-good mood paired alongside fantastic insights and hilarious stories about how leaders can become “friction fixers” to improve the way their organization works.

And at the end, Bob shares with me one of the best and kindest compliments I've ever received about my work.

If only there was a way to hang an audio clip up on the refrigerator door....

In other words, come for the laughs, stay for thought-provoking ideas you’ll learn in this engaging conversation.

Noteworthy links:

Buy Bob’s book “The Friction Project” on Amazon*

Learn more about Bob’s work: https://www.bobsutton.net/

Read Tanveer’s article mentioned during the episode: "Encouraging Your Employees To Reach For The Moon" https://tanveernaseer.com/encouraging-your-employees-to-reach-for-the-moon/

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The arrival of Spring often brings to mind the idea of renewal and new beginnings. And it’s not surprising when we see trees waking from their winter slumber to transform their spindly branches into luscious clouds of green foliage.

Or when we see spring flowers like tulips emerge from the ground, erupting into this dazzling display of bright yellows, reds, oranges, and whites.

But there’s another common sight that evokes the arrival of Spring – the Canada geese flying in their distinctive V-formation across the sky.

Watching this seasonal migration happen from my backyard brought to mind three important reminders of what leaders should be focusing on to ensure their employees succeed in their collective efforts.

And it’s these three springtime leadership reminders that serve as the inspiration for this episode of my Leadership Espresso Shot series.

As much Spring brings us a sense of hope for what this year might bring, I hope you’ll take a moment to listen to this episode to learn what you can do to ensure a successful outcome from your shared efforts.

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There’s no question that being an effective communicator is critical to succeeding at leadership. But as my guest in this episode of my “Leadership Biz Cafe” podcast points out, a leader’s ability to express the right kind of appreciation to their employees is key to driving employee growth and success.

Dr. Paul White is a psychologist, author, and speaker who “makes work relationships work.” His work has been featured in Business Week, CNN, Entrepreneur, Fast Company, Fortune, and the New York Times.

Along with Dr. Gary Chapman, Paul is the coauthor of the best-selling book, “The 5 Languages of Appreciation in the Workplace”, which has sold over 550,000 copies and has been translated into 25 languages.

Over the course of this episode, Paul and I talk about how leaders can improve their ability to express appreciation to their employees by exploring some of the following topics:

· Understanding why appreciation is different from recognition and why both are needed to inspire and motivate employees.

· Exposing the two false assumptions most leaders make about appreciation and what studies have revealed as the key benefits that come from expressing appreciation.

· What are the Five Languages of Appreciation and how do they manifest in the workplace.

There’s even a hilarious moment in my conversation with Paul where we talk about some of the unbelievably ridiculous measures some leaders made to show appreciation to their employees – each of them true stories that employees shared with Paul. Trust me when I say you’ll want to hear about them!

And as Paul mentioned at the end of this episode, if you email him at yesdrpaul@gmail.com with the subject heading “Leadership Biz Cafe”, he will send you a number of FREE resources that will help you better understand these Five Languages of Appreciation and how you can start communicating them in your workplace.

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