Leadership With Heart By cover art

Leadership With Heart

By: Heather R. Younger J.D.
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  • Summary

  • Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures. You’ll uncover how to improve: Employee engagement Perceptions of management Employee motivation Employee satisfaction Organizational leadership Caring leadership Sales outcomes Company profitability Customer experience Listening and understanding in your organization And more!
    Heather R. Younger, J.D
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Episodes
  • 325: What Is Change Management?

    325: What Is Change Management?
    May 21 2024
    In this episode, Heather explores the inevitability of change in organizations, whether it’s due to new technologies, team restructuring, or market shifts, and how to navigate it effectively through Change Management. Central to this approach is Caring Leadership, a leadership style that emphasizes empathy, support, and understanding. Whether facing organizational shifts or personal changes, remember the vital role of Change Management, Caring Leadership, and Active Listening in navigating these transitions. For more insights, check out her book and the free Caring Leadership Kit at HeatherYounger.com/kit/.
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    6 mins
  • 324: Which Comes First: Wisdom or Leadership?

    324: Which Comes First: Wisdom or Leadership?
    May 14 2024
    In this episode Heather speaks with Brian Lord, President of Premiere Speakers Bureau, who shares profound insights on the relationship between wisdom and effective leadership. Emphasizing the importance of seeking wisdom as a foundational element for leadership, Lord underscores the value of curiosity and a continual openness to learning from others. Through engaging anecdotes and practical advice, he highlights how cultivating wisdom precedes and ultimately enhances one's leadership abilities, offering listeners a compelling perspective on personal and professional growth.
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    49 mins
  • 323: The Role of Active Listening When Undergoing Organizational Change

    323: The Role of Active Listening When Undergoing Organizational Change
    May 7 2024
    In this episode, Heather explores the critical role of Active Listening in managing organizational change. She highlights the challenges of change, including uncertainty and fear, and emphasizes that Active Listening goes beyond simply hearing to understanding emotions and perspectives. Research shows gender gaps in feeling heard at work and stresses the importance of creating an environment where all employees feel valued. The episode outlines five key steps of Active Listening: Recognize the Unsaid, Seek to Understand, Decode, Act, and Close the Loop. When leaders actively listen to employees, they build trust and foster open communication, leading to greater acceptance of change and organizational success. Whether leading change or navigating transitions, the message underscores the transformative power of Active Listening in creating supportive workplace cultures.
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    7 mins
Management Career Success Economics
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