Lenny's Podcast: Product | Growth | Career By cover art

Lenny's Podcast: Product | Growth | Career

By: Lenny Rachitsky
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  • Summary

  • Interviews with world-class product leaders and growth experts to uncover concrete, actionable, and tactical advice to help you build, launch, and grow your own product.

    www.lennysnewsletter.com
    Lenny Rachitsky
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Episodes
  • What most people miss about marketing | Rory Sutherland (Vice Chairman of Ogilvy UK, author)

    What most people miss about marketing | Rory Sutherland (Vice Chairman of Ogilvy UK, author)
    Jul 21 2024
    Rory Sutherland is widely regarded as one of the most influential (and most entertaining) thinkers in marketing and behavioral science. He’s the vice chairman of Ogilvy UK, the author of Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life, and the founder of Nudgestock, the world’s biggest festival of behavioral science and creativity. He champions thinking from first principles and using human psychology—what he calls “thinking psycho-logically”—over mere logic. In our conversation, we cover:• Why good products don’t always succeed, and bad ones don’t necessarily fail• Why less functionality can sometimes be more valuable• The importance of fame in building successful brands• The importance of timing in product success• The concept of “most advanced, yet acceptable”• Why metrics-driven workplaces can be demotivating• Lots of real-world case studies• Much more—Brought to you by:• Pendo—The only all-in-one product experience platform for any type of application• Cycle—Your feedback hub, on autopilot• Coda—The all-in-one collaborative workspace—Find the transcript at: https://www.lennysnewsletter.com/p/what-most-people-miss-about-marketing—Where to find Rory Sutherland:• X: https://x.com/rorysutherland• LinkedIn: https://www.linkedin.com/in/rorysutherland• Book: Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life: https://www.amazon.com/Alchemy-Curious-Science-Creating-Business/dp/006238841X—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Rory’s background(02:37) The success and failure of products(04:08) Why the urge to appear serious can be a disaster in marketing(08:05) The role of distinctiveness in product design(12:29) The MAYA principle(15:50) How thinking irrationally can be advantageous(17:40) The fault of multiple-choice tests(21:31) Companies that have successfully implemented out-of-the-box thinking(30:31) “Psycho-logical” thinking(31:45) The hare and the dog metaphor(38:51) Marketing’s crucial role in product adoption(49:21) The quirks of Google Glass(55:44) Survivorship bias(56:09) Balancing rational ideas with irrational ideas(01:06:19) The rise and fall of tech innovations(01:09:54) Consistency, distinctiveness, and clarity(01:21:12) Considering psychological, technological, and economic factors in parallel(01:23:35) Where to find Rory—Referenced:• Google Glass: https://en.wikipedia.org/wiki/Google_Glass• Meta Portal TV: https://www.meta.com/portal/products/portal-tv/• Rory’s quote in a LinkedIn post: https://www.linkedin.com/posts/brad-jackson-04766642_the-urge-to-appear-serious-is-a-disaster-activity-7093497742710210560-1LYN/• The MAYA Principle: Design for the Future, but Balance It with Your Users’ Present: https://www.interaction-design.org/literature/article/design-for-the-future-but-balance-it-with-your-users-present• Ogilvy: https://www.ogilvy.com/• MCI: https://www.mci.world/• Veuve Clicquot: https://en.wikipedia.org/wiki/Veuve_Clicquot• Why do the French call the British ‘the roast beefs’?: http://news.bbc.co.uk/2/hi/2913151.stm• The Killing on Hulu: https://www.hulu.com/series/the-killing-f5da5c2d-4626-4ba9-bcf3-ff5f891771fb• Original The Killing on BBC: https://www.bbc.co.uk/programmes/b017h7m1• The Mandarin Oriental, Hong Kong: https://www.mandarinoriental.com/en/hong-kong/victoria-harbour• SAT: https://satsuite.collegeboard.org/sat• The Widening Racial Scoring Gap on the SAT College Admissions Test: https://www.jbhe.com/features/49_college_admissions-test.html• What is the age of the captain?: https://www.icopilots.com/what-is-the-age-of-the-captain/• Octopus Energy: https://octopus.energy/• Kraken: https://octopusenergy.group/kraken-technologies• Toby Shannan: https://theorg.com/org/shopify/org-chart/toby-shannan• Dunbar’s number: Why we can only maintain 150 relationships: https://www.bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships• AO: https://ao.com/• Zappos: https://www.zappos.com/• Joe Cano on LinkedIn: https://www.linkedin.com/in/joeycano/• John Ralston Saul’s website: https://www.johnralstonsaul.com/• Voltaire’s B******s: The Dictatorship of Reason in the West: https://www.amazon.com/Voltaires-B******s-Dictatorship-Reason-West/dp/0679748199• Psycho-Logic: Why Too Much Logic Deters Magic: https://coffeeandjunk.com/psycho-logic/• Herbert Simon’s Decision-Making Approach: https://bura.brunel.ac.uk/bitstream/2438/4995/1/Fulltext.pdf• Robert Trivers’s website: https://roberttrivers.com/Welcome.html• Crazy Ivan: https://jollycontrarian.com/index.php?title=Crazy_Ivan• The Joys of Being a Late Tech Adopter: https://www.nytimes.com/2019/08/28/technology/personaltech/...
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    1 hr and 25 mins
  • Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash)

    Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash)
    Jul 14 2024
    Jessica Lachs is the global head of analytics and data science at DoorDash, where she’s built one of the largest and most respected data organizations in tech. In her more than 10 years at DoorDash, she has served as the first general manager, responsible for launching new markets; the head of business ops and analytics; and the VP of analytics and data science. Previously, Jessica founded GiftSimple, a social gifting startup, and started her career at Lehman Brothers as an investment banking analyst. In our conversation, she shares:• How to structure and scale a high-impact analytics organization• Centralized vs. decentralized data teams• How to pick the right metric and aligning incentives• Advice for data people on how and when to push back• Lessons learned from building a global data team• How to foster a culture of extreme ownership• The role of AI in improving analytics team productivity• Advice for aspiring data leaders without formal training—Brought to you by:• Webflow—The web experience platform• Anvil—The fastest way to build software for documents• Attio—The powerful, flexible CRM for fast-growing startups—Find the transcript at: https://www.lennysnewsletter.com/p/building-a-world-class-data-org-jessica-lachs—Where to find Jessica Lachs:• X: https://x.com/jesslachs• LinkedIn: https://www.linkedin.com/in/jessica-lachs/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Jessica’s background(04:59) Centralized vs. embedded analytics teams(10:52) The benefits of a centralized analytics team(15:10) Balancing proactive and reactive work(20:45) Advice on how to push back effectively(24:20) Hiring for curiosity and problem solving(28:57) Coming from a non-traditional background(34:40) The early days and culture at DoorDash(40:39) Encouraging cross-functional roles(44:39) Defining effective metrics(46:30) Simplifying metrics for better outcomes(55:28) Focusing on edge cases and fail states(01:00:12) Managing a global data organization(01:02:31) Leveraging AI for productivity(01:05:25) Building diverse and skilled data teams(01:08:40) Lightning round—Referenced:• How Netflix builds a culture of excellence | Elizabeth Stone (CTO): https://www.lennysnewsletter.com/p/how-netflix-builds-a-culture-of-excellence• Riley Newman on LinkedIn: https://www.linkedin.com/in/rileynewman/• Tony Xu on LinkedIn: https://www.linkedin.com/in/xutony/• Imposter Syndrome: Why You May Feel Like a Fraud: https://www.verywellmind.com/imposter-syndrome-and-social-anxiety-disorder-4156469• Stanley Tang on LinkedIn: https://www.linkedin.com/in/stanleytang/• Andy Fang on LinkedIn: https://www.linkedin.com/in/fangsterr/• Evan Moore on LinkedIn: https://www.linkedin.com/in/evanmoore/• How WeDash became the flagship employee program for DoorDash: https://careers.doordash.com/blog/wedash-doordash-employee-program-how-does-it-work• Leading with empathy | Keith Yandell (DoorDash, Uber): https://www.lennysnewsletter.com/p/leading-with-empathy-keith-yandell• The Rose Code: https://www.amazon.com/Rose-Code-Novel-Kate-Quinn/dp/006305941X• Libby app: https://libbyapp.com/• The West Wing on Prime: https://www.amazon.com/West-Wing-Complete-First-Season/dp/B000KZPG04• Alias on Prime: https://www.amazon.com/Alias-Season-1/dp/B00748O13S• Joseon sunscreens: https://beautyofjoseon.com/• Innisfree sunscreens: https://us.innisfree.com/• John Steinbeck quote: https://www.brainyquote.com/quotes/john_steinbeck_103825• Vanessa Roberts on LinkedIn: https://www.linkedin.com/in/vanessa-roberts-b8a509a/• Tia Sherringham on LinkedIn: https://www.linkedin.com/in/tiasherringham/• Elizabeth Jarvis-Shean on LinkedIn: https://www.linkedin.com/in/elizabeth-jarvis-shean-141a7966/• Regina (Gina) Tarone on LinkedIn: https://www.linkedin.com/in/regina-tarone-a565a2/overlay/about-this-profile/• My Journey (Part 1): I have a job that I would never be hired for: https://www.linkedin.com/posts/jessica-lachs_anniversary-datascience-finance-activity-7216912300056727553-mEv6/?utm_source=share&utm_medium=member_desktop• Starting an Analytics Org From Scratch — Lessons From a Decade at DoorDash: https://review.firstround.com/starting-an-analytics-org-from-scratch-lessons-from-a-decade-at-doordash/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
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    1 hr and 20 mins
  • Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

    Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)
    Jul 11 2024
    Jeff Weinstein is a product lead at Stripe, where he helped grow their payment APIs to hundreds of billions in volume and transformed the way founders start companies into a few simple clicks with Atlas. Prior to Stripe, Jeff led several startups and sold companies to Groupon and Box. He’s known for his customer obsession, craft, quality, and building beloved products businesses rely on. In our conversation, we discuss:• The power of customer obsession and how to operationalize it in the product development process• How to pick the right metrics and use them to drive impact• Techniques for getting things done at big companies• A group practice Jeff started to uplevel product craft, called Study Group• The story behind Stripe Atlas and its mission to increase entrepreneurship globally• Lessons from working with the founders of Stripe—Brought to you by:• Pendo—The only all-in-one product experience platform for any type of application• Cycle—Your feedback hub, on autopilot• Anvil—The fastest way to build software for documents—Find the transcript at: https://www.lennysnewsletter.com/p/creating-a-culture-of-excellence—Where to find Jeff Weinstein:• X: https://x.com/jeff_weinstein• LinkedIn: https://www.linkedin.com/in/jeffwweinstein/• Email: jweinstein@gmail.com—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Jeff’s background (10:16) The “go, go, go ASAP + optimistic, long-term compounding” approach(15:38) The importance of craft and quality(24:15) Effective customer communication strategies(28:57) The importance of speed in customer interactions (33:19) Narrowing your focus(36:53) Why you should pay attention only to paying-customer feedback(40:24) Practicing silence when communicating (45:33) The role of metrics in product success(54:08) Empowering teams with a single metric(58:23) Picking the right metric for your audience(01:05:10) The importance of metric hygiene(01:11:33) How Stripe uses “study groups” for product improvement(01:37:20) Stripe’s Atlas: simplifying company formation(01:50:38) Automation and operational efficiency(01:55:13) Diversity and team building(02:03:09) Building new products within a large company(02:21:10) Lightning round—Referenced:• Atlas: https://stripe.com/atlas• Stripe: https://stripe.com/• SQL: https://en.wikipedia.org/wiki/SQL• GitHub: https://github.com/• Linear: https://linear.app/• Figma: https://www.figma.com/• Jeff’s tweet about Stripe’s bug-finder program: https://x.com/jeff_weinstein/status/1777487507934040300• The “Collison installation”: https://news.ycombinator.com/item?id=18400504• How we use friction logs to improve products at Stripe: https://dev.to/stripe/how-we-use-friction-logs-to-improve-products-at-stripe-i6p• Fidelity: https://www.fidelity.com/• 83(b) election: https://docs.stripe.com/atlas/83b-election• Jeff’s tweet about Atlas’s NPS score: https://x.com/jeff_weinstein/status/1788644576330469638• What is a Delaware corporation? Here’s what makes this state so attractive to businesses: https://stripe.com/resources/more/what-is-a-delaware-corporation• Incorporating in Delaware explained: Why it’s such a popular option for businesses: https://stripe.com/resources/more/incorporating-in-delaware-explained• 7 of Pixar’s Best Storyboard Examples and the Stories Behind Them: https://boords.com/blog/7-of-pixars-best-storyboard-examples-and-the-stories-behind-them• Alex Kehayias on LinkedIn: https://www.linkedin.com/in/alexkehayias/• Patrick McKenzie on LinkedIn: https://www.linkedin.com/in/patrickmckenzie/• AngelList: https://www.angellist.com/• Dan Hightower on LinkedIn: https://www.linkedin.com/in/danhighto/• Stripe Atlas perks partners: https://support.stripe.com/questions/stripe-atlas-perks-partners• Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor• High Output Management: https://www.amazon.com/High-Output-Management-Andrew-Grove/dp/0679762884• Orbiting the Giant Hairball: A Corporate Fool’s Guide to Surviving with Grace: https://www.amazon.com/Orbiting-Giant-Hairball-Corporate-Surviving/dp/0670879835• 7 Powers: The Foundations of Business Strategy: https://www.amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319• Business strategy with Hamilton Helmer (author of 7 Powers): https://www.lennysnewsletter.com/p/business-strategy-with-hamilton-helmer• Box: https://www.box.com/• Patrick Collison on X: https://x.com/patrickc• How to with John Wilson on HBO: https://www.hbo.com/how-to-with-john-wilson• The Quiet Girl on Hulu: https://www.hulu.com/movie/the-quiet-girl-b50a4b8e-d3ff-4635-b806-5e7dbd292ca4• Raycast: https://www.raycast.com/• ...
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    2 hrs and 35 mins
Leadership Economics
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best product podcast

great guests, always learn so much. good quality production. if you are in tech or business, this is for you!

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