• Let's Talk About CEX! The Customer and Employee Experience

  • By: Maxine Shapiro
  • Podcast

Let's Talk About CEX! The Customer and Employee Experience

By: Maxine Shapiro
  • Summary

  • All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.
    © 2024 Let's Talk About CEX! The Customer and Employee Experience
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Episodes
  • No Cat was Killed here. Aren’t you Curious?
    Jan 24 2023

    Dr Alison Horstmeyer was doing research on anxiety.  Then she came across some work on curiosity.  “Is there a tie between anxiety and curiosity?”  Alison takes us on this ride into our own inquisitiveness.  “The way in which you explore is, is going to, determine how comfortable you are from leaving what you know, and also the degree in which you do that.”  Though she uses terms like uncertainty and fear of it, heard during the depth of the pandemic, terms that became generalized and almost unempathetic. No oversimplification here. Just profound knowledge and help.

    Connect with Alison:
    Website: www.dralisonh.com
    LinkedIn profile: www.linkedin.com/in/dralisonhorstmeyer



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    34 mins
  • A Journey into the Ambiguous Unknown – Bring It On!
    Jan 10 2023

    As consultants how many of us have been contracted to come in and solve one problem, when the real issue was covered up by an “ambiguous and complex situation.” Justin Zalewski and Studio Science thrive on those challenges and come out victorious every time. Be ready to take notes – and smile a lot.  He covers it all, IT, overburdened, understaffed teams, etc.

    In this spirited conversation, Justin Z (and his great voice) humbly share stories where their deep knowledge, agility, and not-quitting-until-they-got-the-right-answer-and-then-solved-it boldness were the most rewarding jobs for them.  Of course, their clients were thrilled too.  Still, when listening to Justin and his enthusiasm and wisdom about the connection between employees and Customer Experience and the executives, you know this man is on a mission to free all organizations from the old hierarchical way of doing things that barely get companies by. 

    Connect with Justin:
    Personal website: https://justinzalewski.com
    Studio Science website: https://studioscience.com
    LinkedIn profile: https://www.linkedin.com/in/justinzalewski//



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    33 mins
  • Gems on Quizzes, Community and Caregivers
    Nov 29 2022

    If you’re a caregiver or carer who also has a passion that you love, having your own small online business may be your answer.  It’s been a godsend for Trudy Rankin’s Australia, and beyond, community.  AND, if you already have a small business or online biz, then you need to know how quizzes can up your Customer Experience. Trudy teaches her groups how to fill needs and not just assume what you’re offering everybody wants.  And just because she is the quiz queen, her work in helping the people that must be home all day, the angels that care for the people they love,  find even more fulfillment with a side biz that brings joy to those who give and ultimately those that receive. Trudy’s humility and wisdom are worth way more than 30 minutes of your time.  Thanks for listening!

    From Caregives to Quizes, there’s Magic in Trudy’s Wisdom

    Connect with Trudy:

    LinkedIn - https://www.linkedin.com/in/trudyrankin/ 

    YouTube - https://www.youtube.com/channel/UCMgbnu1oTHtAkEGf7JGCZSQ/ 

    Facebook - https://www.facebook.com/onlinebusinessliftoff 

    Instagram - https://www.instagram.com/onlinebusinessliftoff/ 



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    36 mins

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