Let's Talk CX

By: SKWeston & Company
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  • Summary

  • Welcome to the Let's Talk CX podcast presented by SKWeston. To learn how we can help modernize CX engagement and maximize CX outcomes, head over to www.skwestoncompany.org.
    © 2023 Let's Talk CX
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Episodes
  • The Impact Conversational AI has on CSAT and Everything CX

    The Impact Conversational AI has on CSAT and Everything CX
    Jun 8 2022

    On this episode of the Let's Talk CX podcast, Michael Hartsog of Quid discusses:

    • best practices to increase CSAT score response rates
    • how conversation AI helps CSAT 
    • what we can do to improve CSAT scores and
    • how CX executives can unlock customer metrics with Quiq



    Michael Hartsog is the Vice President of Strategic Alliances at Quiq, developing and managing all channel partner relationships.  Prior to building Quiq’s channel program, Michael was the Director of Mid-Market Sales leading a team of direct sellers during Quiq’s early years.  Michael has deep expertise in the customer service and contact center software space, having previously held enterprise sales positions at Five9, Genesys, Rightnow Technologies and Oracle.  Michael has had the good fortune of working with many leading brands in the retail, hospitality, consumer service and financial services industries to deliver exceptional customer experiences. 
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    12 mins

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