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We've talked a lot over the course of this show about the type of people who generally do well at a long-term career in emergency telecommunications, as well as the challenges that are faced by those in the profession in being successful. Just as important to the qualities which make a good candidate for the job though is the wisdom to know when the job is no longer for you. Everyone has a limit that they reach at some time where they can no longer effectively do the work which they have been called to do, and that can be a very hard thing to admit or to see in oneself. Join your host Erica this week as we discuss ways in which being cognizant of that fact can help you avoid it or any unpleasant endings to your career.

As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

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There are many instances in a person's career where they can take a misstep and end up facing severe disciplinary action or even termination; but for emergency 911 telecommunicators, civil and even criminal charges can arise if the operator behaves in specific ways. Thankfully, these are few and far between, but it is important nevertheless to be aware of what our duty is as part of the First Responders framework. Join your host Erica as we discuss what effect TORT laws can have.

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It is important to remember for someone in a first responder profession, especially one of law enforcement, that they must live their lives in a way which is above reproach. This is often easier said than done, and the challenge of constant vigilance is not one easily met. In this episode, join your host Erica as she discusses things to know about before taking on the role of an emergency operator.

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Learning any new skill is often a challenge, especially when that requires calm nerves, quick thinking, and building a deep knowledge of protocols. These are all in and of themselves challenges, but adding on the fact that knowing that your actions or inactions might cost a life adds entirely more weight to it. How can communications trainers overcome these obstacles and help their trainees achieve success in this field? Join your host Erica as we discuss methods and principals which trainers can apply in their everyday training.

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Law enforcement, Fire, and Emergency Medical Services have a duty to the public to provide the best possible services to the community at all times. This can be very difficult to achieve though if they are not able to get feedback on how they are doing. To help with that lack of feedback issue, first responders can use community engagement techniques to better connect with the public, providing more follow-up information and expedite services. Join your host Erica this week as she discusses the challenge of getting this precious data from the public and how it can be made easier. This week's special guest is Versaterm's Rohan Galloway-Dawkins, the Chief Product Officer, who will give us a sneak peak into the future of Community Engagement!

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For those of us in the emergency communications profession, as in any profession, one of the most challenging obstacles to overcome is complacency; the feeling of confidence in oneself which lowers one's guard and causes unforced errors to occur. How can a 911 call taker or dispatcher overcome such an issue, especially when given the stakes of our profession are literally life or death? Join your host Erica this week as she discusses what complacency is and how it can be overcome. Special guest this week is Justin Prescott, the director of operations for Ameri-Prep (AEP) to help unravel this complicated issue.

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For first responders and public servants of all kinds, reaching out to the community that you serve is a critical aspect of keeping in contact with them so they are aware of the best ways to use the services provided: emergency communications is no different. Luckily, our host Erica happens to be exceptionally passionate about the idea of community outreach and heads the department's team with it. Join us this week as we discuss what the reasons behind going out into the public are, what are some of the benefits, and how you can best begin your own program.

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One of the most difficult things to control in a workplace that spans 24 hours a day, 365 days a year operations is consistency. How can you keep the same standards across shifts of employees who never meet each other and sometimes rarely interact? It is an ever present challenge in emergency communications work, especially in today's world where so many 911 centers are working to rebuild their staffing after the challenges of the 2020s. Join your host Erica as she discusses the challenges and possible solutions to this ever-present issue.