This episode accompanies Module 10 of the course, which is about acquiring evidence from stakeholders – the people affected by our decision or the people who are able to influence it. The appraisal of this evidence is covered in Module 11 and its corresponding podcast episode.

In this episode we explore the nature and extent of stakeholder individuals and groups – from governments and regulators, to organisational shareholders, the people implementing the decision and those that will live with the consequences. Rather than assuming that we know how these groups will react to our plans or solutions, we have to consult them.

In the experience of the guests, there is much to be learned which will inform and enrich the decision making process – including gaining an understanding of the complexities of implementing solutions and unearthing consequences we might not have anticipated.

Stakeholder engagement, assessment and management are all critical aspects of successfully implementing change – and understanding their points of resistance can help to unblock obstacles or just make the process smoother and the outcome more effective.

Host: Karen Plum

Guests:

• Eric Barends, Managing Director, Center for Evidence-Based Management
• Denise Rousseau, H J Heinz University Professor, Carnegie Mellon University
• Dr Lisa J Griffiths, CEO, OzChild National Support Office
• Steven ten Have, Partner TEN HAVE Change Management & Professor of Strategy and Change at VU University Amsterdam

Find out more about the course here: https://cebma.org/resources-and-tools/course-modules/