This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.

Previous Episodes Worth Revisiting:
Real Life Online Patient Reviews and How We Responded
Disgruntled Patients

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba are excited to officially open up registration for the two-day CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at managingdentaldrama@gmail.com today to secure a spot for your team! ⏰

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