Delivering bad news is one of the most difficult conversations most of us ever have. They are also some of the most important. This week on the Only Human with Dr. Tony Kern podcast, Tony draws on his personal and professional experience to walk us through delivering bad news in a variety of scenarios and settings. Giving or receiving bad news is never easy, but with preparation and practice we can learn to do it like the pros do.

One of our favorite Blue Threat Proverbs states: “Noncompliance is addictive and progressive.” But it can also be viral, spreading within ourselves and eventually to others, like a pandemic with completely unforeseen consequences for everyone. In this week’s episode of the Only Human with Dr. Tony Kernpodcast, Tony revisits the idea of “mindful noncompliance” to establish the essential considerations we must be mindful of if we’re ever contemplating bending or breaking the rules.

This week’s episode of the Only Human Podcast with Dr. Tony Kern features another amazing special guest: Elmar Luttar. Until a very recent “passing of the torch,” Elmar was the CEO of Lufthansa Technik Philippines. He is also author of the book, Error Traps, about his approach to reducing human error in the maintenance teams at Lufthansa. Don’t miss this lively discussion of his tenure at Lufthansa, efficiently managing complex operations, procedural compliance, customer service, and more!