Episodes

  • Episode 175: Rentokil's Leaders Talk Growth Strategy

    Episode 175: Rentokil's Leaders Talk Growth Strategy
    May 2 2024
    Join Dan and Donnie as they welcome Rentokil's John Myers and Brad Paulsen to the podcast. John shares the leadership lessons he's learned during Rentokil's period of explosive growth, Brad discusses the firm's The Right Way 2 Growth Plan, plus they cover the Terminix integration, M&A prospects, and much more. Guests: John Myers, CEO of U.S. Pest Control, & Brad Paulsen, CEO of North America, Rentokil Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    49 mins
  • Episode 174: Lawn Care Issues Update

    Episode 174: Lawn Care Issues Update
    Apr 25 2024

    On this episode, Dan and Donnie welcome back Andrew Bray, senior vice president of government relations & membership for the National Association of Landscape Professionals, to discuss top-of-mind issues on the lawn care side of the business. They cover the Farm Bill's significance, state preemption of local pesticide laws, election year scenarios, overtime pay and other regulatory concerns.

    Guest: Andrew Bray, Senior Vice President, Government Relations & Membership, National Association of Landscape Professionals Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    45 mins
  • Episode 173: Optimize Your Organizational Health with Patrick Lencioni

    Episode 173: Optimize Your Organizational Health with Patrick Lencioni
    Apr 18 2024
    Join Dan and Donnie for an energizing episode with best-selling author Patrick Lencioni, the mastermind behind "The 5 Dysfunctions of a Team" and "The Advantage." They dive into the dysfunctions, three three essential traits of exceptional team players and how to get more out of meetings. Patrick also shares details about his latest book and concept, "The 6 Types of Working Genius." Guest: Patrick Lencioni, best-selling author & founder of The Table Group Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    51 mins
  • Episode 172: The Economy Here & Now

    Episode 172: The Economy Here & Now
    Apr 11 2024
    On this episode, Dan and Donnie review some of their recent predictions about the economy and whether or not they were correct. They also cover economic positives and negatives, trends to consider in the near term, and tips for pest and lawn companies. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    43 mins
  • Episode 171: What's on Deck for PPMA

    Episode 171: What's on Deck for PPMA
    Apr 4 2024
    Jim Fredericks, Ph.D. is back on the podcast to share the latest Professional Pest Management Alliance initiatives and what's coming down the pike. They cover large-scale projects, media coverage, the benefits of investing in PPMA and other ways the organization is growing and protecting the industry. Guest: Jim Fredericks, Ph.D., Senior VP of Public Affairs of NPMA and Executive Director of PPMA Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    42 mins
  • Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls

    Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls
    Mar 28 2024

    In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more.

    Guest: Margaret Garcia, President, Grit PPO Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    36 mins
  • Episode 169: From Zero to $100 Million+

    Episode 169: From Zero to $100 Million+
    Mar 21 2024
    Hawx Pest Control Co-founder Matt Mehr walks Dan and Donnie through how he and his partners have built a nine-figure enterprise from scratch. He discusses how his door-to-door business has evolved using data and proprietary technology, what it's like to get a private equity infusion and key metrics they're focusing on to continue to scale up. Guest: Matt Mehr, Co-founder, Hawx Pest Control Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    46 mins
  • Episode 168: Customer Reviews: Do's & Don'ts

    Episode 168: Customer Reviews: Do's & Don'ts
    Mar 14 2024

    In this episode, Dan and Donnie cover why online reviews are so critical in the pest control and lawn care industry and what you can do to up your review game. They go into the psychology of consumer reviews, Google's policies, how to get more reviews and tactics to avoid.

    Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
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    42 mins