Ed Wrzesinski, General Manager for the Procentive Electronic Health Record (EHR) practice management system at Therapy Brands, joins our host Sage for today’s episode. A seasoned Healthcare Executive with experience in the payer, provider, and vendor sectors, and an in-depth understanding of the healthcare market, Ed brings his vast experience to the podcast today to discuss tips for practice management and the role technology has played in managing private practices.

He begins the conversation by describing the evolution of technology in healthcare administration, and the reasons for some hesitation in adopting EHR practices in the past. Ed also discusses the great advantage that analytics tools provide for both small and large corporations as well as the benefits of networking to reduce the learning curve when managing a healthcare practice. The episode concludes with Ed reviewing the benefits of outsourcing practice management and also ways to improve aspects of practice management. Filled with experience, knowledge, and wisdom, Ed Wrzesinski is truly an expert in the field of practice management with so very much to share with listeners here today.

The Finer Details of This Episode:

-   The evolution of technology in healthcare administration

-   The challenges with EHR adoption in the past

-   Tips for practice management

-   How do analytics products save time?

-   Key advice for beginners running a private practice

-   The benefits of networking and joining an organization

-   Outsourcing practice management

-   Ways to improve the least efficient aspects of practice management

Quotes:

“In healthcare today, data is power.”

“Having equivalent data so that you can make intelligent decisions about how you're running your practice is absolutely critical.”

“The more time-saving tools you have in your belt, the better.”

“One of the key things to really learn is to join an organization”

“You truly learn how to manage practice by doing it. And so having that network of folks that can help to bring you along absolutely can help accelerate that learning curve.”

“In the end, software for practice management, and time investment in practice management, end up being things that pay for themselves really quickly.”

“It can be hard to grasp and fully accept the concept of your practice as a business that, at the end of the day, has a bottom line that you need to nurture, but that is the truth.”

“If you don't take care of the health of the business side of your practice, you're no longer going to be in existence, to be able to help people. You know, it's not a luxury, it's a necessity to look after the financial health of the practice.”

Show Links:

Joining our host today is Jonay Meyer to discuss electronic note-taking in healthcare practices. Jonay is a seasoned forms consultant at Procentive with 7+ years experience building complex and customized forms for agencies. She brings her expertise today to educate all on the importance of paperless note-taking and the challenges that may come with this.

Jonay begins the conversation by discussing the importance of note-taking in practice management, the relationship between note-taking and insurance billing, and the impact of technology on note-taking, particularly how it allows clinicians to focus more fully on clients. The episode comes to a close with Jonay discussing some challenges practices face with electronic note-taking and how to simplify the process and eliminate these challenges. Accurate and effective documentation is essential to the success of any organization - especially so in the healthcare space - and in today’s episode, this industry expert shares her extensive experience and wisdom to show listeners how exactly to achieve this.

The Finer Details of This Episode:

-   Why note-taking is necessary in practice management

-   Exploring the connection between note taking and insurance billing

-   The influence of technology on note-taking

-   Challenges that come with note-taking and how to overcome them

-   Streamlining and simplifying the note-taking process

-   Advice to administrators struggling with note-taking

Quotes:

“Documentation is the organizational bedrock of good health care delivery and outcome tracking.”

“Note-taking is essential. It's important for the clinicians to be able to document those services, any issues that there are in their approach to treatment and care”

“The last thing that we want to do is bog down clinicians with completing forms. So the easier the note taking is, the more clients they can help make an impact.”

“Documentation is key to insurance billing, to helping clinicians do their job quickly, efficiently.”

“Technology and note-taking allows the clinician to have access to the client, to keep records at their fingertips.”

“We all know the stereotype about doctor's handwriting.”

“Asking does not hurt anything.”

Show Links:

Therapy Brands

Procentive Homepage

Today our host is joined by Lori Clark and Emily Hardin to discuss the impact of the pandemic on telehealth and the challenges that come along with it. Lori is the Co-Founder and Customer Care Manager for thera-LINK, Emily is the Senior Product Manager at Therapy Brands, and today they bring the expertise they each possess in their areas of specialty to discuss things providers need to know about telehealth.

They begin by taking us on the journey of how they started in telehealth, and then Emily discusses designing products made for provider experience and patient experience. Together, they review the impact of COVID-19 on telehealth, the benefits telehealth brings to organizations, and the obstacles with telehealth. Our guests finish up this highly informative episode by explaining exactly why providers should seek out support on their journey in telehealth. Relatively new, but quickly scaling up due to COVID, telehealth’s role in society continues to grow in importance, rendering the information and advice shared here today more necessary than ever before – you owe it to yourself to listen in.

The Finer Details of This Episode:

-   Lori and Emily discuss their journey in the world of telehealth

-   The impact of COVID-19 on telehealth

-   Designing usable products for providers and patients

-   The benefits of telehealth in today’s world

-   Transitioning to telehealth- what are the obstacles?

-   Things to consider when choosing a telehealth platform

-   Why providers should seek support when needed

-   Advice for providers new to telehealth

Quotes:

“We were so very grateful for two things: that we had worked really hard to develop a great product, and also that we joined the Therapy Brands family because we would not have been able to manage the influx of customers.”

“During the pandemic, we saw more than ever how important those connections are when we were isolated. And so to be a company that can make that connection happen is really thrilling to us.”

“COVID-19 has been just this huge catalyst for telehealth. ”

“The thing that has surprised me the most is how much the people who are providing telehealth and receiving telehealth really value a person in support.”

“Generally, mental health providers are intuitive, they're very empathic, they can feel other people's energy or emotions when they walk in the room.”

“Thinking through what role this tool is going to have in your practice is going to be really important for your decision making”

“Pay for the best Wi-Fi that you can. Prepare yourself, practice as much as possible, and prepare your clients.”

“Telehealth is different and new, but it is effective.”

 Show Links:

The Therapy Brands

thera-LINK Homepage

Lori's LinkedIn Page