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Hosts: Wayne and Steve

Release Date: Thursday, July 18, 2024

Key Highlights:

1. Introduction:
   • Wayne and Steve kick off the episode with an engaging discussion about the importance of proper training for pool service technicians. They emphasize the impact of skilled technicians on business success and customer satisfaction.
2. Training Methods:
   • Wayne talks about the traditional methods of training, including hands-on apprenticeships and classroom-based learning. He highlights the effectiveness of these approaches in building foundational knowledge and practical skills.
   • Steve shares his insights on modern training techniques, such as online courses, virtual simulations, and interactive webinars. He discusses how these methods can be more flexible and accessible for techs in today’s digital age.
3. Challenges in Training:
   • Both hosts delve into the common challenges faced during the training process. Wayne mentions issues like varying levels of prior knowledge among trainees and the need for consistent training standards.
   • Steve addresses the challenges of keeping training engaging and up-to-date with the latest industry advancements. He also touches on the difficulties of remote training and ensuring practical skills are effectively learned.
4. Personal Experiences:
   • Wayne and Steve share personal anecdotes from their own experiences in training pool service techs. Wayne recalls a memorable trainee who excelled through hands-on learning, while Steve talks about a successful online training program he implemented for his team.
5. Best Practices:
   • The hosts provide actionable tips and best practices for training pool service technicians. They discuss the importance of ongoing education, leveraging technology, and fostering a supportive learning environment.
   • They also highlight the benefits of certification programs and continuous professional development to keep techs at the top of their game.
6. Q&A Segment:
   • Wayne and Steve answer listener questions about training, offering advice on specific challenges and providing additional insights based on their expertise.
7. Conclusion:
   • The episode wraps up with Wayne and Steve summarizing the key takeaways from their discussion. They encourage listeners to invest in comprehensive training programs and stay updated with industry trends to ensure their teams are well-equipped to provide excellent pool service.

Tune in to the full episode to hear more about Wayne and Steve’s perspectives on training pool service technicians and get valuable tips for improving your training programs!

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