In this special episode of "The Loudest Silent Partner," Richard Montano is joined by esteemed property management expert, Chloe Brown. Together, they delve deep into the intricacies of the industry, offering invaluable insights into the challenges and triumphs faced by property managers dealing with clients' high expectations and unrealistic demands.

With a wealth of experience between them, Richard and Chloe explore how the market dictates property values and the ripple effects on unit costs due to building expenses. Throughout the conversation, integrity remains a central theme as they discuss the importance of upholding professional standards and maintaining a sterling reputation in the field.

As they define the characteristics of the best and worst clients, Richard and Chloe provide listeners with valuable insights into building successful partnerships and avoiding potential pitfalls. Their candid discussion serves as a beacon of guidance for property managers striving to excel in a competitive and demanding industry.

Tune in to this enlightening episode of "The Loudest Silent Partner" for a captivating conversation between two industry luminaries, as they shed light on the realities of property management and the path to enduring success.

Key Ideas

4:45-5:23 high expectation clients

5:23- 06:08 unrealistic expectations

07:40 – 08:14 the market tells you what the property is worth.

08:15-09:14 cost of unit because of cost of building

10:38- 11:00 Integrity

11:00 – 13:00 firing a client

18:25 – 20:10 Horror stories

24:14-24:35 Rich’s high reputation and standards

27:25 – 30:00 define your best client

30:45 – 32:20 Define your worse client