Summary

In this episode, Stuart Day hosts Jagrit Gyawali for a conversation on the evolving role of quality engineering, leadership, and cultural change within tech organisations.

Together, they explore the importance of soft skills, team dynamics, and fostering a shared sense of quality across teams.

They also discuss the growing impact of AI on QA, practical ways to understand and measure quality within different organisational contexts, and how teams can embrace continuous improvement in an ever-changing technology landscape.

Key Topics

1. The evolution from “testing” to quality engineering
2. Why soft skills are massively underrated in tech
3. Building quality as a shared team responsibility
4. Growing junior talent and creating opportunities
5. Leadership, influence, and cultural change
6. AI, automation, metrics, and measuring what really matters

Chapters

00:00 Mental Health Awareness and its Importance

02:34 Introduction to Jagrit Gyawali and His Journey

05:16 Jagrit's Origin Story and Career Path

09:36 The Value of Practical Training in Quality Engineering

14:22 Evolution of Quality Engineering

20:20 The Holistic Approach to Quality Engineering

25:07 The Importance of Diverse Skills in QA

28:48 The Future of QA and Embracing Change

29:00 Diverse Backgrounds in Quality Assurance

32:36 The Importance of Soft Skills

36:51 Proactive Capability Building

39:31 Influencing Cultural Change in Leadership

44:20 Understanding Context and Empathy in Quality

49:54 Measuring Value and Quality in Teams

56:38 Understanding Test Coverage and Confidence

59:00 Feedback Loops and Quality Assurance

01:01:11 Technical Debt and Bug Clusters

01:04:05 The Role of AI in Software Development

01:10:04 Investing in People vs. Technology

01:12:21 The Future of QA in an AI-Driven World

01:23:14 Closing things out

Summary

In this episode, Stu Day and special guest Drew Pontikis explore the essence of communities, their value, and how to build and nurture them within organisations and beyond.

Drew shares insights from his extensive experience in community building, social learning, and leadership, offering practical tips for fostering inclusive, engaging, and meaningful communities.

Key topics

1. What is community? How communities evolve and their value
2. Drew's journey from testing to community leadership
3. Social learning and its role in community engagement
4. Strategies for building inclusive and sustainable communities
5. The value creation model in community development
6. Practical tips for starting and growing communities within organisations

Chapters

00:00 Introduction to Community Building

05:11 Transitioning to Engineering Management

09:57 Defining Community

19:25 Creating Value in Communities

26:51 Value Creation Model in Community Learning

38:31 Reimagining Panel Discussions

45:00 Facilitating Inclusive Conversations

52:01 Building Community Connections

58:57 The Role of Vulnerability in Community Building

01:05:12 Encouraging Participation in Communities

01:11:02 Learning Beyond Comfort Zones

01:17:13 Closing Credits

Resources:

Drew Pontikis:

LinkedIn: linkedin.com/in/drew-pontikis-21aab060

Website: https://by-people-for-people.beehiiv.com/

Books:

Belonging: Unlock Your Potential with the Ancient Code of Togetherness

https://amzn.eu/d/0c4LJiOT

Learning to Make a Difference: Value Creation in Social Learning Spaces

https://amzn.eu/d/08GpZiiW

Building Successful Communities of Practice

https://amzn.eu/d/0dgOehUt

Summary

In this episode, host Stu Day welcomes Callum Akehurst-Ryan to the show to discuss the uncomfortable truths about the quality engineering profession, the need for testers to evolve into generalists, and the impact of AI on the industry.

Callum shares insights from his keynote talk at PeersCon, emphasising the importance of addressing long-standing issues in quality engineering and the necessity for professionals to broaden their knowledge base to remain relevant in a rapidly changing landscape.

Key Topics

• Industry challenges in quality engineering
• The impact of AI on testing roles
• The importance of systemic thinking in quality assurance pragmatism in Quality Engineering
• Working with uncertainty and ambiguity
• The power of language and terminology
• Building trust and influencing change
• Incremental approaches to organisational Improvement

Chapters

00:00 Introduction and Guest Introduction

04:30 Uncomfortable Truths in Quality Engineering

12:15 The Role of Quality Engineering in Modern Development

19:45 The Need for Generalists in Quality Engineering

28:48 Developing a Broad Knowledge Base in Quality Engineering

30:07 Inquisitiveness and Team Collaboration

32:36 Continuous Learning and Skill Development

35:39 Embracing a Growth Mindset

40:09 The Shift in Testing Roles

42:48 Defining Quality and Value

46:18 Working with Uncertainty and Influence

54:14 Navigating Terminology in Testing

56:41 The Role of Quality Coaching

01:00:24 Building a Collaborative Mindset

01:05:28 Reframing Quality Gates

01:10:18 The Impact of Memes on Perception

01:13:07 The Future of Quality Engineering

01:19:23 End

Resources:

Callum’s Website: https://cakehurstryan.com/

Callum’s LinkedIn: linkedin.com/in/cakehurstryan

Summary

In this episode, Stu Day explores the fascinating parallels between popular movies and quality engineering concepts using ChatGPT.

Through a fun experiment, he discusses how films like Jurassic Park, The Matrix, Apollo 13, Moneyball, and The Dark Knight illustrate key principles such as system complexity, perception, resilience, meaningful metrics, and unpredictability.

Key Topics

• Movie metaphors for quality engineering
• System complexity and overconfidence
• Perception versus reality in system monitoring
• Resilience and response to failure
• Meaningful metrics versus vanity metrics
• Chaos versus control in system testing

Chapters

00:00 Introduction to AI and Quality Engineering

03:07 Jurassic Park: Complexity and Overconfidence

07:11 The Matrix: Illusion of Visibility

11:03 Apollo 13: Resilience in Failure

15:44 Moneyball: Meaningful Metrics

20:59 The Dark Knight: Chaos and Unpredictability

25:23 Conclusion and Community Engagement

29:34 End

Movie Resource Links:

Jurassic Park (Movie) - https://www.imdb.com/title/tt0107290/

The Matrix (Movie) - https://www.imdb.com/title/tt0133093/

Apollo 13 (Movie) - https://www.imdb.com/title/tt0112384/

Moneyball (Movie) - https://www.imdb.com/title/tt1210166/

The Dark Knight (Movie) - https://www.imdb.com/title/tt0468569/

Summary

In this episode Stu Day welcomes Stephen Platten to explore his unique journey from the RAF to software testing, uncovering lessons in leadership, quality, and adaptability that can transform your approach to testing and management.

Stephen shares insights on community building, the application of stoic philosophy in testing, and navigating the challenges of AI in the industry. He emphasises the importance of control, organic growth, and resilience in professional development.

Discussion Topics:

1. Transition from military to software testing

2. Leadership and trust in teams

3. Lessons in quality engineering and testing strategies Community of practice and organic growth

4. Stoic philosophy applied to testing and industry challenges

5. Managing AI and technological change in testing environments

Chapters

00:00 Introduction to Quality Talks Podcast

02:01 Meet Stephen Platten: A Journey from RAF to QA

03:27 Early Days in the RAF: Lessons in Quality

13:15 Transitioning to Civilian Life: From RAF to Software Testing

18:30 Key Lessons and Skills from Military to QA

22:37 Expectations and Communication in the Workplace

25:39 Structure and Freedom in Testing

26:23 Pragmatism in Leadership

30:10 Leadership Lessons from the Military

35:22 Empowering Teams and Mentorship

39:29 Building Communities of Practice

46:02 Navigating Community Engagement Challenges

48:17 The Journey into Stoicism

56:14 The Role of Community in Testing

01:02:13 Adapting to AI in Testing

01:14:10 The Unique Mindset of Testers

01:20:41 End

Resources:

Stephen Platten on LinkedIn - https://linkedin.com/in/stephenplatten

Summary:

In this episode, Stu Day explores practical strategies to prevent burnout, emphasising self-awareness, reflection, boundary-setting, and maintaining curiosity. Learn how small daily changes can significantly improve your well-being and sustain high-quality work.

Key Take-aways:

1. Acknowledging signals of burnout is the first step to prevention.
2. Regular reflection helps identify patterns and early warning signs.
3. Using tools like the stress bucket and zone model can aid in managing stress.
4. Setting clear boundaries in work hours and communication prevents overwork.
5. Maintaining curiosity keeps your professional role engaging and sustainable.

Chapters:

00:00 Introduction to Burnout Prevention

01:42 Acknowledging and Reflecting on Feelings

05:31 Getting Things Out of Your Head

13:36 Setting Clear Boundaries

19:51 Reach Out & Ask For Help

23:49 Protecting Your Curiosity

26:23 Be At One With Yourself

28:13 Bringing It All Together

30:42 Self Reflection Questions

33:20 Wrapping Up This Series

34:06 End

Resources:

More on the Stress Bucket, Zone Model and Micro Behaviours can be found in this blog post:

https://medium.com/quality-talks/emotional-intelligence-and-micro-behaviours-building-a-culture-of-care-in-tech-leadership-c0da968425dc

Summary:

In this engaging episode, host Stu Day chats with special guest Luke Lattimer-Rogers about squiggly lives and careers, systems thinking, creativity, and the importance of embracing a non-linear approach to professional growth.

They explore how diverse experiences and a humanistic perspective can enhance quality and innovation in tech, and much more.

Key Takeaways:

1. Squiggly lives over squiggly careers

2. Systems thinking in tech and quality

3. The role of creativity and storytelling

4. The importance of diverse experiences and learning loops

5. Leadership and organisational culture for squiggly careers

Chapters

00:00 Introduction to Squiggly Lives

02:51 The Concept of Squiggly Lives

05:30 Creativity in Careers

08:27 Understanding the Audience

11:11 Bringing Squiggly Lives into Quality

14:14 The Human Element in Quality

17:01 Personal Squiggly Experiences

19:42 Career Progression and Flexibility

22:38 Apprenticeships and Learning

25:13 Team Collaboration and Communication

28:11 The Value of Listening and Observing

36:09 Embracing T-Shaped Teams and Squiggly Careers

37:45 Incentivising Employee Retention and Growth

40:00 The Importance of Mentorship and Cross-Department Collaboration

41:51 Creating a Safe Space for Creativity and Learning

44:43 The Role of Education in Fostering Creativity

48:15 Encouraging Creative Thinking in Tech

52:16 The Value of Failure and Resilience in Creativity

57:52 Diverse Perspectives for Better Outcomes

01:01:25 The Importance of Shadowing and Understanding Roles

01:06:18 Designing Systems for Squiggly Careers

Resource Links:

Luke Lattimer-Rogers LinkedIn Page: ⁠linkedin.com/in/luke-lattimer-rogers-86461931⁠

Luke's article on squiggly lives: https://www.linkedin.com/pulse/squiggly-lives-over-careers-luke-lattimer-rogers-rtole/

Lukes Books - Wisdom of Mud:

https://www.amazon.co.uk/dp/B0GK57QQ17?binding=kindle_edition&ref_=saga_dp_ss_dsk_sdp&qid=1774349781&sr=8-1

Summary

In episode 4 of “The Small Changes” Bitesize Series, Stu Day explores the emotional side of being a quality professional, focusing on burnout signs, causes, and the importance of mental health for quality professionals. Learn how to recognise early warning signs and triggers so that you can act to prevent burnout and maintain high standards along with your own & team well-being.

Takeaways

1. Burnout often starts with good intentions and overcommitment.

2. Loss of curiosity is a key sign of emotional fatigue.

3. Feeling responsible for everything can lead to burnout.

4. Constant firefighting drains mental and emotional energy.

5. Early recognition of signs can prevent long-term damage.

Chapters

00:00 Introduction to Quality Talks Podcast

01:17 Understanding Burnout in Quality Professionals

04:32 The Good Intentions Behind Burnout

08:22 Signs of Burnout: Loss of Curiosity

10:16 Feeling Overwhelmed by Responsibility

13:34 The Impact of Mental Fatigue

16:05 Emotional Shutdown and Disengagement

18:28 Recognising Signs in Yourself and Others

21:48 Reflection on Burnout and Mental Health

25:12 End

Resources

Mental Health Foundation - https://www.mentalhealth.org.uk/