In this power-packed episode of RV Rental Secrets, co-hosts Garr Russell and Stacy Maxon dive deep into how AI is transforming the way RV rental businesses operate. Broadcasting from a wooded campground with sketchy Starlink service, Stacy shares firsthand how she’s replaced entire roles in her business using AI—saving time, improving customer communication, and increasing efficiency.

Stacy breaks down practical ways RV rental business owners can leverage tools like ChatGPT, custom-trained chatbots, and the new research mode to automate tasks like customer service, itinerary planning, and market research—without sacrificing the personal touch. Garr shares insights from their internal operations and how embracing AI led to reclaiming hours of manual work. They also recommend starting points for those new to AI, including the AI Prompt Whisperer course and the White Beard Strategies community.

Whether you're skeptical of AI or ready to dive in, this episode offers a balanced, down-to-earth look at how to use AI ethically, efficiently, and profitably in your RV rental business. Don’t miss these tips on how to multiply yourself, save hours each week, and stay ahead of the competition.

Mentioned Resources:

• ChatGPT

• WhiteBeardStrategies.com

• Facebook group: AI Prompts for Entrepreneurs

• AI Prompt Whisperer course (beginner-friendly)

In this episode of RV Rental Secrets, your co-hosts Garr and Stacy dive deep into one of their favorite topics—marketing. Broadcasting from the road (literally!), Garr shares his excitement about a lunch meeting with Jen Cavins, co-founder of Outdoorsy, and how strategic partnerships can amplify your brand’s reach.

The duo unpacks practical strategies for RV rental business owners looking to grow their visibility and bookings—whether you have one camper or fifty. They discuss the importance of building both your personal and business brand, leveraging video content for emotional connection, and using AI tools like Opus Clip and CapCut to turn everyday moments into marketing magic.

You’ll learn how to:

• Capture and repurpose video testimonials and renter experiences

• Turn simple prep routines into valuable content

• Use YouTube as a long-term marketing engine (and even monetize it!)

• Build collaborative relationships with local campgrounds, attractions—and even competitors

Plus, they share how Garr’s 10-year-old is recording his own podcast series (inspiring proof that anyone can start creating content!) and discuss why “documenting the journey” is often better than overthinking your next marketing move.

Whether you're just getting started or scaling your RV rental business, this episode is packed with actionable insights to help you build trust, attract more renters, and have fun doing it.

👉 Don’t forget to join our RV rental group join the conversation with thousands of other RV renter business owners.

In this episode of the RV Rental Secrets Podcast, your host Stacy Maxon shares her biggest takeaways from the RVDA Conference and MBA Rental School she attended this past November. Whether you’re just starting your RV rental business or you’re a seasoned owner looking to grow and improve, this episode is packed with practical strategies, industry insights, and systems you can implement right away.

Stacy kicks things off with pricing strategies, explaining how dynamic pricing and tiered "menu pricing" packages can help you maximize income while adding perceived value for renters. She then dives into fleet building tips, emphasizing that having 20+ units—especially under consignment—is often the benchmark for earning a full-time income. She shares actionable ideas for building dealership relationships and how to manage underperforming units to keep your fleet strong.

Key performance indicators (KPIs) are also a focus, with a breakdown of what to track—like utilization, lead conversion rates, and the importance of creating a pro forma to forecast and measure your success. From there, Stacy talks about the power of niching down and defining your ideal customer, whether it’s families, festival-goers, or long-distance adventurers. She offers advice on how to craft marketing and services around that one specific avatar to stand out in a competitive market.

Complaints are part of the business, and Stacy outlines smart ways to handle them by implementing policies like cost sheets and future-use credits, rather than emotional or case-by-case decisions. She also explores ways to increase cash flow, from accepting full payments upfront to encouraging rebookings using a customer’s security deposit.

She touches on current RV rental trends like solar panels, king beds, upgraded mattresses, and entertainment systems that renters are looking for. Stacy also cautions against certain features like Murphy beds or cassette toilets that can lead to more customer complaints and repairs.

Mitigating risk is a major topic in this episode as well. Stacy shares advice on verifying customer IDs and insurance, using GPS tracking legally, and maintaining strict and consistent policies to avoid discrimination or liability claims. She also covers ADA compliance regarding service animals, tips for documenting maintenance, and legal best practices when working with both motorhomes and towables.

This episode is full of real-world experience and operational tips that can help you build a profitable, professional RV rental business. Whether you’re managing a few units or aiming to scale, Stacy’s insights will help you avoid costly mistakes and set your business up for long-term success.