• Raising the Bar on Customer Experience: Learn from the Ritz-Carlton Gold Standard

  • May 5 2023
  • Length: 38 mins
  • Podcast

Raising the Bar on Customer Experience: Learn from the Ritz-Carlton Gold Standard By cover art

Raising the Bar on Customer Experience: Learn from the Ritz-Carlton Gold Standard

Listen for free

View show details

  • Summary

  • Cory and Chad Fischman explore the world of customer experience and its impact on business success. They start by defining what customer experience is and why it matters, highlighting examples of companies that excel at creating memorable experiences for their customers such as Ritz-Carlton, Trader Joe's, and Airbnb. 

    The hosts then dive into the importance of building a customer-centric culture within a company and share tips for empowering employees to deliver exceptional customer service. The episode concludes with a discussion on measuring and improving customer experience, including how to track important metrics and use customer feedback to drive business growth and retention. To close, each host shares their key takeaway from the discussion, leaving listeners with a strong final message.

    Have a question or a comment? Send us a message!
    BrothersContractingPodcast@gmail.com

    Check Out Our Businesses
    • Outdoor Kitchen Construction - fischmanoutdoorkitchens.com
    • Asphalt Business - fischmanasphalt.com
    • Grill Cleaning Company - fischmanoutdoorkitchens.com/grill-cleaning

    Thanks for listening!

    Show more Show less
activate_primeday_promo_in_buybox_DT
Show more Show less

What listeners say about Raising the Bar on Customer Experience: Learn from the Ritz-Carlton Gold Standard

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available