In episode 34 of Retail Checks and Balances, Kevin Spencer interviews Jason Baylis, President of Great Lakes Data Systems, to discuss a unique perspective on the buzzword AI. Jason sheds light on how AI can be utilized as a support and intelligence tool, rather than just a standalone program or robot.

Tune in to this insightful discussion that delves into the practical applications of AI in the retail and hospitality sector.

TIMESTAMPS

[00:01:09] The buzzword AI perspective.

[00:06:55] Using AI as a tool.

[00:09:22] AI agent learning habits.

[00:15:45] A new maintenance program.

[00:20:33] Supporting small businesses.

[00:22:30] Building trust with clients.

QUOTES

• "If I don't start somewhere, you're going to go down the rabbit hole of all the things you can and can't do, and you'll never implement anything. It's really that definition kind of like insanity, really, you keep going." - Jason Baylis
• “Making a difference for those who make a difference, right? That's what we're here for…So it's like, I'm going to make you change how you're used to doing it, but I'm going to show you that you might actually be able to save some money with me.” - Jason Baylis

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Jason Baylis

LinkedIn: https://www.linkedin.com/in/jason-baylis-43b06844/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Great Lakes Data Systems: https://www.glds.net/

In episode 33 of Retail Checks and Balances, Kevin Spencer discusses the crucial role of procedures in the retail and hospitality industries. From ensuring consistency and customer satisfaction to risk management and adaptability, well-defined procedures are essential for success.

Tune in now to gain valuable insights and tips for implementing effective procedures in your own business.

TIMESTAMPS

00:00:02 - Introduction to Retail Checks and Balances

00:00:31 - Importance of Business Procedures

00:01:17 - Consistency in Service and Operations

00:03:18 - Training and Onboarding

00:04:03 - Adaptability and Updating Procedures

00:04:48 - Risk Management

00:05:22 - Customer Satisfaction

00:06:07 - Summary and Conclusion

00:07:15 - Closing Remarks

QUOTES

• “While having set procedures is important, It's equally vital to review and update them regularly because sometimes we may have missed something and we need to make sure that this procedure is tweakable depending on the situation.”
• “From the moment a customer enters your store, or hotel or restaurant to the time they leave. Every interaction is an opportunity to create a positive impression. Happy customers are more likely to return and recommend your business to others.”
• “By investing time and effort into developing and maintaining these procedures, business can not only survive but thrive in competitive markets.”

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

In episode 32 of Retail Checks and Balances, Kevin Spencer dives into the importance of customer appreciation events in the retail and hospitality industry. From open houses to exclusive product launches, Kevin explores various ways businesses can show gratitude to their clients and strengthen relationships.

Tune in to discover why customer appreciation events are crucial for building loyalty and engagement, as well as practical tips for planning and executing successful events.

TIMESTAMPS

00:00:53 - Importance of Customer Appreciation Events

00:01:14 - Types of Customer Appreciation Events
00:02:08 - Strategic Importance of Customer Appreciation
00:02:51 - Planning the Event
00:03:02 - Knowing Your Audience
00:03:12 - Setting a Budget
00:03:24 - Choosing the Right Venue
00:03:46 - Sending Invites Early
00:04:32 - Engaging with Guests
00:04:43 - Creating Memorable Moments
00:05:25 - Recognition Awards
00:05:36 - Marketing the Event
00:05:58 - Ending with a Bang
00:06:41 - Conclusion and Final Thoughts

QUOTES

• "Happy customers are more likely to become repeat customers, and customer retention is great for your brand."
• “Giving customers plenty of notice to plan their attendance can make a difference in the turnout itself. Provide value, offer something value, whether it's a free product, exclusive information or memorable experience when it comes to giving gifts or keep customers excited and engaged.”
• "Whatever you think is great to make your event stand out and powerful and show customers your care. And they would see that you were investing time and effort into these events and building stronger relationships, foster loyalty, and create memorable experiences that keep customers coming back."

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/