• Revolutionize Your Business with Realtime Guidance

  • Jun 17 2024
  • Length: 28 mins
  • Podcast

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Revolutionize Your Business with Realtime Guidance

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  • Summary

  • Get Your AI Strategy Sorted https://activatecx.arroyo360.com/ai

    Join the conversation on contact center ai solutions using behavior optimization and uncover the impact of agent assist in the contact center world with Episode 29; "Expose Your Blind Spots." Explore how real-time guidance can transform agent-customer interactions, leading to improved outcomes and a more efficient workforce. Don't miss out on this insightful video - hit subscribe for more enlightening content!

    Chapters
    00:03 The Balto Origination Story
    03:32 Changing the Conversation
    07:28 Baselining the Organization
    08:34 EX and the Big Picture
    12:36 Follow the Money
    14:20 The Chicken or the Egg
    16:32 Know Thyself
    21:06 You are My Density
    25:31 The Nail in Your Forehead
    28:14 Thanks
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