How can leaders adapt their workplaces to emphasize people development and talent optimization. Also, how can they use science-backed approaches to creating a fulfilling work environment?

In this episode, Bill talks with the founders of Real Good Ventures and the hosts of the Bosshole Chronicles Podcast.

John Broer and Sara Best are People Optimization Experts who believe that better work makes for a better world. At the top of their LinkedIn profiles, they both proudly self-identify as Bosshole Prevention Specialists.

Key topics that Bill, John, and Sara explore in this episode:

- The evolution of workplaces in terms of collaboration and community.

- The metaphor that a traditional workplace is often like a stoplight intersection, while a modern workplace is (or perhaps should be) more like a roundabout.

- How some parts of modern work culture are plagued with disengagement and a lack of productivity.

- The origin of John and Sara’s podcast, the Bosshole Chronicles.

- Self-awareness, empathy, and personal growth in leadership development.

- How a lack of self-awareness and emotional intelligence can lead to poor performance and turnover.

- Vulnerability-based trust in leadership, citing Patrick Lencioni's methodologies as a key factor in creating stronger relationships.

- The importance of diversity of opinions and skill sets in the workplace.

- Using a data-driven approach to optimizing hiring employees and reducing staff turnover.

- Creating psychologically safe work environments for better team performance.

- Dr. Amy Edmondson’s research on trust and psychological safety in the workplace.

- Ensuring that mistakes are met with constructive feedback rather than punishment or character assassination.

- Why the traditional view of leadership, which values boldness and assertiveness, is outdated and overlooks the importance of emotional intelligence and cultural fit.

Thanks to John and Sara for being on the show!

Connect with John Broer on LinkedIn: https://www.linkedin.com/in/john-f-broer-7364b8a/

Connect with Sara Best on LinkedIn: https://www.linkedin.com/in/sara-best-3369297/

Read Good Ventures: https://www.realgoodventures.com/

Listen to the Bosshole Chronicles Podcast: https://www.realgoodventures.com/the-bosshole-chronicles

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop

Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall

Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach

Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.

Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.

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Since we all know that employee unhappiness impacts customer happiness, why do we often overlook employee morale, retention, and job satisfaction?

In this episode, Bill and his guest, John DiJulius, get into the nitty-gritty of employee experience and customer satisfaction. Their discussion underscores the need for leaders to set the tone and create a workplace where employees feel valued and supported, leading to increased profitability and employee retention.

John DiJulius is a rock star in the worlds of customer service and employee experience. He is also the author of The Employee Experience Revolution and the host of the Customer Service Revolution Podcast.

Key topics that Bill and John explore in this episode:

- How the customer experience and employee experience are intertwined.

- The frustration of platitudes related to customer service, such as “Take really good care of your customers” and “Treat your customers the way you want to be treated.”

- John’s obsession with improving customer and employee experiences.

- Providing a unique and memorable experience for guests.

- How John's research led to the development of customer experience methodology.

- The following question, that business leaders and owners often ask themselves: Why do we hang on to employees who don't improve?

- Knowing when it's time to move on from a job or employee.

- Prioritizing employee well-being for business growth.

- The importance of painting a clear picture of career growth opportunities for your employees.

- Connecting with employees through understanding their goals and personal lives.

- Understanding employees' personal goals to create meaningful incentives.

- The five F's of personal planning: financial, fitness, family, faith, and future.

- Observing how job candidates behave during job interviews, rather than just focusing on their answers.

- Why do major companies often hire people who fit their values and empower them to resolve issues

- Why great customer service starts with happy, engaged employees.

Thanks to John DiJulius for being on the show!

Connect with John on LinkedIn: https://www.linkedin.com/in/dijulius/

Get John’s book: The Employee Experience Revolution: Increase Morale, Retain Your Workforce, Drive Business Growth: https://thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale/

Subscribe to John’s podcast: The Customer Service Revolution: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Learn about the DiJulius Group’s Customer Experience Executive Academy:

http://thedijuliusgroup.com/project/exea/

Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop

Bill on LinkedIn:

Bill emphasizes the importance of approaching others with expectation of hearing "yes" rather than bracing for rejection. He points out that expecting a "no" can negatively affect one's demeanor and the way proposals are presented, potentially leading to self-sabotage before even fully articulating the pitch. To counteract this, Bill advises focusing on the potential "yes" by considering and speaking to what the other party might want or find beneficial, thereby crafting a more compelling and engaging proposal.

Moreover, Bill delves into the psychological barriers that fear of rejection can create, suggesting that this fear can significantly impede one's ability to secure affirmative responses. He recommends acknowledging and setting aside this fear to focus on why the proposition could be appealing to the other party. If the fear of rejection is deeply ingrained, seeking external help or therapy might be necessary to overcome these hurdles. Ultimately, the aim is to move beyond the fear, speculate on potential wins for both parties and present a pitch that is both compelling and attuned to the interests and desires of the other person, thus improving the chances of hearing "yes" more frequently in business endeavors.