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In this third episode of our 4-part focus focusing on Maximising Personal Touch we look at how to bring a human edge to sales and customer interactions in an increasingly automated world. We discuss the value of positive mindset, behaviours, and using the skills to build relationships and provide exceptional service. We share top tips for active listening, effective questioning and creating momentum in sales conversations. We also discuss the different personality types and the importance of adapting and flexing to meet the needs of others.

We give practical advice on the BIDs questioning technique and the power of listening and building relationships. As well as gathering information and understanding needs, its an effective way to build relationships based on trust. A good listen for anyone wanting practical tips on encouraging repeat business and customer loyalty - or who wants a reminder on the human skills that underpin selling success.

Curious? Check out our previous relevant episodes:
Ep. 93 Hybrid Presentation Skills
Ep. 108 The Power of Storytelling to Connect
Ep. 116 Relationships Last Longer Than Emails

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In this second episode of our 4-part focus focusing on Maximising Personal Touch we look at how to think clearly when faced with complicated situations.

Many workplaces are demanding quicker and deeper levels of innovation, focus, creativity and problem-solving. As Apple unleashes AI in 1 billion smartphones across the planet (reported 11 June 2024), what role human thinking in the ever changing world of work now and into the future? We explore practical tips for looking after your ability to think clearly (use it or lose it) and strategies for helping self and others to process information to apply accurately and flexibly.

A good listen for anyone who wants to think clearly through overwhelm, or take a colleague or team through some practical exercises that enable us to simplify complicated situations. As AI powers up around us, remaining empowered in our ability to think and bring our human edge to a situation is vital for personal wellness, team morale and industry confidence in how we navigate these new human/machine pathways ahead of us.


Curious? Check out our previous relevant episodes:
Ep.165 The Stoic Approach to Success During Times of Change
Ep. 172 Making In-Person Moments Count
Ep. 176 Protecting Yourself and Others From Burnout

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In this first episode of our 4-part focus focusing on Maximising Personal Touch we look at how to balance the tasks we complete with the impact we create.

In a world that is becoming increasingly automated, and Artificial Intelligence now an everyday term we explore how to remain empowered, confident and making time for the human moments where we bring our personal touch to the interaction.

Whether client, patient, customer, student, colleague, contact or friend - it is the personal touch that makes the difference. We explore the 3 Human Edge skills that enable the personal touch moments to happen. Not only benefitting our roles right now, but also our health and wellbeing for the future too. We are human beings, not human doings, and how we work today serves as a lesson or a warning for future generations.

We share simple everyday tips for creating personal touch moments: etiquette, engagement and empathy.

Curious? Check out our previous relevant episodes:
Ep.125 Engage With Everyday Collaborative Conversations with Dr Trudi Taylor
Ep. 123 Connect With Caring Conversations
Ep. 116. Relationships Last Longer Than Emails
Ep. 95 Positive Impact and Influence: Relationships and Reputation