• She Knows Cars: Insights from a Female Service Advisor w/ Laurie Down

  • Aug 16 2024
  • Length: 47 mins
  • Podcast

She Knows Cars: Insights from a Female Service Advisor w/ Laurie Down

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  • Summary

  • 👉Sign up for Kathi’s newsletter here👈

    In this special episode, Kathi goes solo in a conversation with her long-time friend, Laurie Down, an amazing customer service manager (who is currently working as a successful Service Advisor).

    If you’re in the car biz, especially in Fixed Ops, you’ll enjoy hearing Laurie's real-time stories that reveal her credo that guides her approach to customers and why it's essential to treat all customers respectfully. Don’t miss this one!


    👉Sign up for Kathi’s newsletter here👈

    Got a question? Email either of us!

    Kathi: kathi@krusecontrolinc.com

    Mike: mikethecarguy@outlook.com
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