Send us a Text Message.

In this Small Business Boot Camp Podcast episode, Anna O'Neill is the hospitality department leader at Kids First, a role she took on in 2022 after being a high school history and social studies teacher. When Anna started, the hospitality department struggled with processes and team culture, so she focused on improving systems, building a positive team environment, and shifting the team's mindset to provide excellent customer service. Anna has worked to integrate the hospitality and marketing departments, providing valuable frontline insights to improve the customer experience across digital and in-person touchpoints. Despite the challenges, Anna has found great fulfillment in her new role, enjoying the ability to solve problems, mentor others, and connect with families meaningfully.


Podcast Audio is also available on:

+ Spotify
+ Apple Podcasts
+ Google Podcasts

For more information about the Small Business Boot Camp, go to www.MetzgerBootCamp.com

Send us a Text Message.

In this episode of the Small Business Bootcamp Podcast, hosts Megan and Jen interview Heather, the cheer department leader at Kids First. Heather shares insights about her personal journey from childhood to becoming a successful cheer coach and department leader. Reflecting on a childhood filled with resilience and perseverance, Heather narrates how her passion for cheerleading grew despite early setbacks. She discusses overcoming personal and professional challenges, the importance of family support, and how embracing change has shaped her leadership style. Heather emphasizes the unique community and supportive environment at Kids First and the intricate balance she maintains between her professional responsibilities and her role as a mother. The discussion reveals Heather's transformative journey in creating a nurturing and empowering cheer program while staying true to her personal values and love for working with children.


Podcast Audio is also available on:

+ Spotify
+ Apple Podcasts
+ Google Podcasts

For more information about the Small Business Boot Camp, go to www.MetzgerBootCamp.com

Send us a Text Message.

Send us a Text Message.

Join us on the podcast as we delve into the intricacies of engaging and appreciating today's millennial and Gen Z workforce. From understanding their motivations to fostering a supportive culture, we explore actionable strategies for creating a dynamic workplace where these generations thrive. Tune in for insights on providing meaningful feedback, offering professional development opportunities, and leveraging technology for effective communication. Whether you're a seasoned manager or a budding entrepreneur, this podcast offers invaluable advice for optimizing employee engagement and driving success in the modern workplace.


Podcast Audio is also available on:

+ Spotify
+ Apple Podcasts
+ Google Podcasts

For more information about the Small Business Boot Camp, go to www.MetzgerBootCamp.com