Episodes

  • Episode 9: The Power of Data with Katherine Wellman and Rachael Ramos from Humm

    Episode 9: The Power of Data with Katherine Wellman and Rachael Ramos from Humm
    Feb 16 2024

    Phase 5 is proud to be the insights partner for humm group, a consumer financing solution recently launched in Canada. Listen as they discuss, from experience, how data enables successful market strategies
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    10 mins
  • Episode 8: Putting Customers First, Together with Tanya Fowler and Andreas Noe

    Episode 8: Putting Customers First, Together with Tanya Fowler and Andreas Noe
    Oct 17 2023

    Tanya Fowler from First Canadian Title and Andreas Noe from Phase 5 discuss how they developed an award winning Customer Experience program.
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    25 mins
  • Episode 7: Data Does Not Speak For Itself, Together with Eric Chue from Interac

    Episode 7: Data Does Not Speak For Itself, Together with Eric Chue from Interac
    Sep 15 2023

    An interview with Eric Chue, Director of Research and Industry Insights at Interac. He discusses his journey towards becoming a market researcher and some key learning for being a successful market researcher.
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    34 mins
  • Episode 6: The Importance of Insights for Building Successful Brands, Together with Spence Saunders from Art & Science

    Episode 6: The Importance of Insights for Building Successful Brands, Together with Spence Saunders from Art & Science
    Jul 24 2023

    Spence Saunders discusses how consumer insights fueled the rebrand of Knowledge First Financial to Embark.
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    21 mins
  • Episode 5- Mystery shopping and Financial Services, Together with Deborah Baxley

    Episode 5- Mystery shopping and Financial Services, Together with Deborah Baxley
    May 3 2023

    Our guest is Deborah Baxley, an international cards and mobility payment experience advisor.
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    20 mins
  • Episode 4- X4 Summit Highlights, Together with Andreas Noe

    Episode 4- X4 Summit Highlights, Together with Andreas Noe
    Apr 20 2023

    Andreas Noe leader of Phase 5s CX team, recaps the highlights of X4 Experience Summit.
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    32 mins
  • Episode 3: Survey Innovation: Gamification and Chatbots, Together with Saloni Singh

    Episode 3: Survey Innovation: Gamification and Chatbots, Together with Saloni Singh
    Feb 27 2023

    Listen to survey expert Saloni Singh discuss the newest innovation in survey techniques and how it can assist participation rates and findings.
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    14 mins
  • Episode 1: Integrated UX and CX, Together with Stephan Sigaud

    Episode 1: Integrated UX and CX, Together with Stephan Sigaud
    Feb 22 2023
    Our inaugural podcast discussing customer centricity, and the intersectionality of UX & CX.
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    10 mins