Mark Ross-Smith is an award-winning global airline loyalty industry leader, and he is CEO & Co-founder at StatusMatch.com, helping airlines grow and manage their most valuable customers. Mark has worked with major brands like Emirates, Lufthansa, Air Canada, Frontier, Spirit, El Al, Copa, Royal Air Maroc, LATAM & more. Known as “Mr Loyalty”, Mark is the most followed airline loyalty leader on social media, and he won Loyalty Magazine’s ‘Loyalty Royalty’ 30 under 40 Award in 2022.

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Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.

Pavel Los is a global leader in the world of loyalty marketing. He has a wealth of experience from working in multicultural organizations on both a national and regional  level. For 20 years he served Shell Oil in a variety of leadership positions, starting off on the marketing side and working his way up to Country Chairman for the Czech Republic and Slovakia. Pavel is currently the Consumer Engagement & Loyalty Strategist at Oracle, a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. 

Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio

Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.

With over 25 years of leadership experience in the retail industry, Mike Robinson is currently on the founding team of The Eighth Notch, a technology platform focused on sustainable last-mile deliveries. His expertise in digital retail growth, operations, and product management, gained through executive roles at Macys.com, Gap Inc., IBM, and PwC Consulting, make him a sought-after strategic advisor to several early-stage start-ups. Additionally, Mike serves as an Independent Board director of Vista Outdoors, Inc.

Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio

Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.

John-Pierre Kamel is the Managing Director of RFID Sherpas, a boutique retail consultancy that has helped many retailers and brands craft their RFID and Omni-channel strategies as well as optimize the operational execution and profitability of their programs. John-Pierre has over 20 years of retail solutions experience and is a recognized leader in the commercial dynamics impacting the pace of adoption of RFID in Retail. He is a regular speaker on the value of RFID and has sat on several standards bodies and industry forums, including EPC Global's Strategic Advisory Council and GS1 Canada's Standards & Services Governance Board. 

Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio

Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.

John Gregory is the Global Category Development Officer for Retail, QSR and Travel at Spotify. He and his team work to grow these verticals through product innovation and being responsive to advertiser needs and industry trends. Prior to Spotify, John was Head of Retail Industry Strategy at Pandora and the Category Development Officer for Retail at AOL. John is a member of the elite NRF Digital Council, an invite-only group of senior-level experts who discuss best practices and solutions in the retail industry.

Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio

Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.

Simon Severino is an expert at scaling startup businesses and accelerating sales for companies large and small. He’s the author of the book Strategy Sprints, and he created the Strategy Sprints™ Method that helps entrepreneurs double revenue in 90 days. His team is trusted by Google, Consilience Ventures, BMW, Roche, Amgen, AbbVie and hundreds of frontier teams. He is a TEDx speaker, and has appeared on over 800 podcasts. He writes for Forbes and Entrepreneur Magazine, and we’re excited to have him on the podcast today. 

Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio

Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.

Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio

Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.

Gina Fleck is VP and Head of Loyalty Experience Consulting at Merkle, a global customer experience partner for Fortune 1000 companies and nonprofits. Gina is an expert in customer engagement, loyalty and retention and highly skilled in creating strategic, global consumer-facing marketing initiatives that lead to measurable results. She is also an expert in using gamification and other emerging technologies in loyalty experiences. Prior to Merkle, Gina led loyalty strategy at HelloWorld and Expedia.

Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audio

Spark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty -- the leading retail loyalty and customer engagement system. 3 million happy shoppers around the world use Spark systems today.